SUBSCRIBE

Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

ASK THE EXPERTS

How changes to employment law could affect your hospitality business

18-May-2015 - Shivali Chaudhry  a solicitor at Hamlins LLP, explains how recent changes to employment law and holiday pay could affect businesses in the hospitality industry and suggests ways to mitigate risk. ...

ASK THE EXPERTS

How to ensure a sustainable supply chain

05-May-2015 - Mark Parker of Whitbread talks about why having a transparent and sustainable supply chain is 'vital' within the hotel, restaurant and pub business and suggests ways to ensure your business...

ASK THE EXPERTS

What you should know about Shared Parental Leave

20-Apr-2015 - Tom Solesbury, a solicitor at Hamlins LLP, gives advice to hospitality employers about the new rules on Shared Parental Leave which came into force earlier this month. 

Why hotel staff should be trained in deaf awareness

30-Mar-2015 - Ruthy Fletcher, deaf awareness trainer and consultant at Support the Deaf People takes us through the reasons why staff at hotels should be trained in deaf awareness and how to go...

Ask the experts

Top 10 tips for successful upselling

16-Feb-2015 - Upselling is the life blood of your business. It maximises average spend per head, increases your turnover, but most importantly, enhances the guest experience. Here, Steven Pike, managing director of HospitalityGEM,...

Ask the Expert

10 top tips for a successful refurbishment by TV’s Melissa Porter

02-Feb-2015 - Property developer, TV presenter of a host of home and building programmes and judge of the recent Liberis  Great British Makeover competition, Melissa Porter gives her top tips on managing your own...

ASK THE EXPERTS

Optimising energy efficiency in the restaurant industry

08-Jan-2015 - Energy usage is one of the largest outgoing costs for a restaurant operator. However, this can be reduced without any equipment upgrades or overhauls. Har Amrit Pal Singh (HAPS) Dhillon...

Ask the Experts

How to make the most of capital allowances

02-Dec-2014 - If you are in the hospitality sector and own a commercial property, you could be entitled to significant financial benefits due to a little known area of tax-relief called capital...

Ask the Experts

How to avoid hotel construction delays

18-Nov-2014 - 2015 is predicted to be an exciting year for the hospitality industry, with 10 major hotel projects set to open in London alone. However, these projects are increasingly facing delays due to...

Ask the Experts

Don’t fall at the festive hurdle – how restaurants can keep standards high

12-Nov-2014 - Christmas is an important time for restaurants, which are under pressure to deliver a festive experience that will live long in the memory for the right reasons. Jason Burnett, technical director at...

Ask the experts

Avoiding legal pitfalls when starting a hospitality business

10-Sep-2014 - Whether you are opening a pop-up restaurant, starting a new hotel or launching a new concept business within the hospitality sector, here are top tips to avoid any legal pitfalls,...

Ask the Experts

How to make social media benefit your hospitality business

19-Aug-2014 - So you’ve set up your online presence , you have your social media profiles created and you’ve begun posting images. What next? Here is some insight on how to strategically get...

Ask the experts

What to consider when choosing a hotel brand

11-Aug-2014 - There are many things to consider when deciding which hotel brand to work with, from increased distribution to contract duration. Here Hugh Taylor of hotel management consultancy Michels & Taylor ...

Ask the Experts

How to serve great beer

06-Aug-2014 - Whether a hotel, restaurant or pub, the quality of beer served can have an impact on customer satisfaction, profits, sales and waste. Here, Steve Lakin of drinks dispense service Innserve gives...

Ask the Experts

How to optimise loyalty programmes for a positive impact on footfall

09-Jul-2014 - With consumers now more empowered than ever before, loyalty schemes have become a widely-used tactic among retailers, and increasingly so among restaurant and pub operators. Ben Chesser, CEO of loyalty...

Ask the Experts

How to ensure cashless customer payments are secure

02-Jul-2014 - Customer demand for cashless payment is on the rise and independent hospitality businesses must start accepting credit and debit cards or risk losing out to the chains. Here David Maisey, managing director of...

Ask the Experts

How to use social media and review sites to build an online presence

19-May-2014 - Not every business has the resources to create its own website, but by maximising social media and review sites, you can give yourself and your customer a voice. Here Elliot Adams,...

Ask the experts

How to ensure your website is mobile-ready

12-May-2014 - What it means to be mobile-ready as a hospitality business is changing. It’s no longer simply making sure your website works on mobile phones. It’s about providing the best possible...

Ask the Experts

How to build better customer relationships using free public Wi-Fi

24-Apr-2014 - Hospitality operators understand that offering the chance to stay connected whilst enjoying a coffee or taking a business trip can win new customers and attract repeat visits. However, many brands aren’t...

Ask the experts

How to tackle food waste to benefit the bottom line

10-Apr-2014 - Hotels, restaurants and pubs are picking up the tab for more than £1.3bn of the annual £2.5bn bill for food waste across the UK’s hospitality and food service industry (HaFS)....

Ask the Experts

How to protect your business from fire risks

07-Apr-2014 - Fire safety is a serious consideration for hospitality businesses. Here, David Lalor, director at Keybury Fire & Security , explains why you shouldn't go it alone when it comes to risk assessment and choosing...

Ask the Expert

How to maximise trade from overseas visitors

24-Feb-2014 - More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay...

ASK THE EXPERTS

How to design a welcoming restaurant

21-Jan-2014 - Competition in the dining-out market grows stronger every year, so how can you ensure your restaurant is visited and continues to be visited by customers? While food, drink, service and...

ASK THE EXPERTS

How to manage your hotel, restaurant and pub laundry

06-Jan-2014 - With the start of the new year Steve Clarke of the Brilliant Laundry Group  gives his advice on how best hoteliers, restaurateurs and publicans can manage their laundry service. ...

ASK THE EXPERTS

How to attract generation Y as hotel and restaurant guests

09-Dec-2013 - Anne Blackburn, director of Sidona Group , which works with hospitality businesses to help them improve customer experiences, suggests five ways to attract guests from generation Y to your hotel or restaurant....