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Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

ASK THE EXPERTS

How to cater for large groups during the festive season

28-Nov-2016 - Darron Bunn, executive chef at the Goodwood Estate in West Sussex - home to events like The Festival of Speed, as well as restaurants, a hotel and private members’ club...

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How to deal with blacklisted guests

14-Nov-2016 - Mark Ellis of online booking specialists Welcome Systems gives his top tips for hospitality businesses trying to deal with unwelcome guests. 

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How to personalise the hospitality experience for different nationalities

31-Oct-2016 - With the UK benefiting from an uplift in visits from international travellers Joel Brandon-Bravo of Travelzoo discusses why and how hospitality businesses can personalise the experience for international guests to help...

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How to create a boutique hotel room on a budget

17-Oct-2016 - Sam Stokoe, hotel interior design specialist and director at Newman Gauge, gives her top tips to creating a boutique hotel on a tight budget. 

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Why hospitality should be focusing on the emotional impact of service

03-Oct-2016 - Giles Gordon-Smith, founder and consultant at Penshee, explains why the hospitality industry should be looking at the emotional impact of service.

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How hospitality can prepare for the next business rates assessment

19-Sep-2016 - Ahead of the next revaluation of business rates in April next year Richard Wackett, a partner at Montagu Evans, addresses hospitality operator's potential concerns. 

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10 ways to respond to online reviews

05-Sep-2016 - ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

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How to protect your hospitality business against terror attacks

15-Aug-2016 - Danny Schofield of Expert Security UK talks through the steps hospitality businesses can take to protect themselves against potential attacks from terrorists.

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Four ways to manage a restaurant queue

25-Jul-2016 - Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

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How to make your hospitality business pet-friendly

11-Jul-2016 - Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

27-Jun-2016 - To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

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10 tips for successful al fresco dining

20-Jun-2016 - Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

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Five steps to choosing the right tableware

13-Jun-2016 - Choosing the right tableware for your restaurant is a major decision and can be a big investment. Ensure that investment works for you and your business by following these five...

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What you need to know about playing music in your hospitality business

06-Jun-2016 - Music has the ability to create an atmosphere that can contribute to a fun and enjoyable experience in your restaurant, hotel or pub, but before you hit the play button,...

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Five ways to keep flies out of your hospitality business this summer

23-May-2016 - Martin Harvey, managing director of Harvey Environmental Services, gives his top tips for keeping restaurants, hotels and pubs fly-free as the temperature rises.

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How chefs can better serve vegetarians and vegans

16-May-2016 - For National Vegetarian Week (16-22 May) , Restaurant magazine columnist Tony Naylor suggests 10 ways chefs can improve their offering for vegetarians and vegans. 

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How to cater for customers following gluten-free diets

09-May-2016 - On the first day of Coeliac UK Awareness Week, Coeliac UK's head of food policy Kathryn Miller, outlines the practical steps hospitality operators can take to cater for customers following...

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How hotels can tap into the bleisure market

25-Apr-2016 - As more corporate guests decide to extend their stay in many hotels for a leisure break, Mark Anderson, deputy manager of the Royal Garden Hotel in Kensington, London, gives his...

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Five ways hospitality operators can make more of guest Wi-Fi

18-Apr-2016 - Andrea Calcagno, CEO of Cloud4Wi lists five ways the hospitality sector can benefit from the Wi-Fi they offer their customers. 

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What to consider when adding a spa to your hotel

11-Apr-2016 - Adding a spa to your hotel business is guaranteed to get people talking about you, but it’s easy to lose sight of the target - to increase your customer offering...

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How to protect your hospitality business from cyber crime

29-Mar-2016 - Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk...

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How a Brexit could affect the hospitality industry

21-Mar-2016 - Matthew Pryke, a partner at Hamlins law firm, outlines some of the areas where hospitality could be affected should Britain leave the EU. 

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What to consider when hiring an apprentice

14-Mar-2016 - At the start of National Apprenticeship Week 2016 Jill Whittaker, managing director of HIT Training discusses considerations for hospitality businesses when hiring an apprentice. 

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The name game: How to find the right name for your restaurant

10-Mar-2016 - You have secured a business loan, found the perfect site and decided on the style of food you’ll serve. Now comes the tricky part: what do you call your restaurant?...

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How to make a five star hotel family-friendly

15-Feb-2016 - Mark Anderson, deputy general manager of Kensington’s Royal Garden Hotel, discusses the challenges and benefits of being both five-star and family friendly.