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Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Ask the experts

Avoiding legal pitfalls when starting a hospitality business

10-Sep-2014 - Whether you are opening a pop-up restaurant, starting a new hotel or launching a new concept business within the hospitality sector, here are top tips to avoid any legal pitfalls,...

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How to make social media benefit your hospitality business

19-Aug-2014 - So you’ve set up your online presence , you have your social media profiles created and you’ve begun posting images. What next? Here is some insight on how to strategically get...

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What to consider when choosing a hotel brand

11-Aug-2014 - There are many things to consider when deciding which hotel brand to work with, from increased distribution to contract duration. Here Hugh Taylor of hotel management consultancy Michels & Taylor ...

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How to serve great beer

06-Aug-2014 - Whether a hotel, restaurant or pub, the quality of beer served can have an impact on customer satisfaction, profits, sales and waste. Here, Steve Lakin of drinks dispense service Innserve gives...

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How to optimise loyalty programmes for a positive impact on footfall

09-Jul-2014 - With consumers now more empowered than ever before, loyalty schemes have become a widely-used tactic among retailers, and increasingly so among restaurant and pub operators. Ben Chesser, CEO of loyalty...

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How to ensure cashless customer payments are secure

02-Jul-2014 - Customer demand for cashless payment is on the rise and independent hospitality businesses must start accepting credit and debit cards or risk losing out to the chains. Here David Maisey, managing director of...

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How to use social media and review sites to build an online presence

19-May-2014 - Not every business has the resources to create its own website, but by maximising social media and review sites, you can give yourself and your customer a voice. Here Elliot Adams,...

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How to ensure your website is mobile-ready

12-May-2014 - What it means to be mobile-ready as a hospitality business is changing. It’s no longer simply making sure your website works on mobile phones. It’s about providing the best possible...

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How to build better customer relationships using free public Wi-Fi

24-Apr-2014 - Hospitality operators understand that offering the chance to stay connected whilst enjoying a coffee or taking a business trip can win new customers and attract repeat visits. However, many brands aren’t...

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How to tackle food waste to benefit the bottom line

10-Apr-2014 - Hotels, restaurants and pubs are picking up the tab for more than £1.3bn of the annual £2.5bn bill for food waste across the UK’s hospitality and food service industry (HaFS)....

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How to protect your business from fire risks

07-Apr-2014 - Fire safety is a serious consideration for hospitality businesses. Here, David Lalor, director at Keybury Fire & Security , explains why you shouldn't go it alone when it comes to risk assessment and choosing...

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How to maximise trade from overseas visitors

24-Feb-2014 - More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay...

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How to design a welcoming restaurant

21-Jan-2014 - Competition in the dining-out market grows stronger every year, so how can you ensure your restaurant is visited and continues to be visited by customers? While food, drink, service and...

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