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Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

ASK THE EXPERTS

How to improve communication between front and back-of-house

20-Jul-2015 - Ashley Sheppard, commercial director at Call Systems Technology provides hints and tips on how to improve communication between customers and staff working front and back of house in restaurants.

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How to avoid costly hidden liabilities when acquiring a lease

13-Jul-2015 - Stuart Darlington, partner real estate at Michael Simkins LLP and author of A Tenant’s Practical Guide to Commercial Leases, talks through the steps operators should follow when acquiring a commercial lease. ...

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How to create a Single Customer View

06-Jul-2015 - Jason Lark, managing director of data marketing company Celerity  gives three quick and easy tips on achieving a Single Customer View (SCV) which can help in better understanding of your customers and their...

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What hospitality businesses need to know about trademarking

29-Jun-2015 - Joe Covill, partner at Adams & Remers LLP looks at the issue of trademarking in the hospitality industry and outlines what you need to do to protect your brand

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What to consider when choosing temporary staff over permanent hires

22-Jun-2015 - With the summer holiday season upon us, Lee Morris, director of Goldstar Recruitment , looks at what operators should consider when choosing whether to hire temporary or permanent staff for their business....

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What to consider when joining an aggregator

15-Jun-2015 - Andrew Ball, head of hospitality at chartered accountants Haysmacintyre discusses what hospitality business owners should be considering when joining an aggregator.

How to guarantee direct bookings through your hotel website

10-Jun-2015 - Including plenty of photos and displaying room rates in the right currency are some of the ways hoteliers can guarantee that guests book direct through their own websites rather than...

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How design can encourage secondary spend in hotels

01-Jun-2015 - Sam Stokoe, director and design lead at commercial design agency Newman Gauge, discusses how clever design can be used to encourage hotel guests to spend more during their stay. 

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How changes to employment law could affect your hospitality business

18-May-2015 - Shivali Chaudhry  a solicitor at Hamlins LLP, explains how recent changes to employment law and holiday pay could affect businesses in the hospitality industry and suggests ways to mitigate risk. ...

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How to ensure a sustainable supply chain

05-May-2015 - Mark Parker of Whitbread talks about why having a transparent and sustainable supply chain is 'vital' within the hotel, restaurant and pub business and suggests ways to ensure your business...

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What you should know about Shared Parental Leave

20-Apr-2015 - Tom Solesbury, a solicitor at Hamlins LLP, gives advice to hospitality employers about the new rules on Shared Parental Leave which came into force earlier this month. 

Why hotel staff should be trained in deaf awareness

30-Mar-2015 - Ruthy Fletcher, deaf awareness trainer and consultant at Support the Deaf People takes us through the reasons why staff at hotels should be trained in deaf awareness and how to go...

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Top 10 tips for successful upselling

16-Feb-2015 - Upselling is the life blood of your business. It maximises average spend per head, increases your turnover, but most importantly, enhances the guest experience. Here, Steven Pike, managing director of HospitalityGEM,...

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10 top tips for a successful refurbishment by TV’s Melissa Porter

02-Feb-2015 - Property developer, TV presenter of a host of home and building programmes and judge of the recent Liberis  Great British Makeover competition, Melissa Porter gives her top tips on managing your own...

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Optimising energy efficiency in the restaurant industry

08-Jan-2015 - Energy usage is one of the largest outgoing costs for a restaurant operator. However, this can be reduced without any equipment upgrades or overhauls. Har Amrit Pal Singh (HAPS) Dhillon...

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How to make the most of capital allowances

02-Dec-2014 - If you are in the hospitality sector and own a commercial property, you could be entitled to significant financial benefits due to a little known area of tax-relief called capital...

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How to avoid hotel construction delays

18-Nov-2014 - 2015 is predicted to be an exciting year for the hospitality industry, with 10 major hotel projects set to open in London alone. However, these projects are increasingly facing delays due to...

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Don’t fall at the festive hurdle – how restaurants can keep standards high

12-Nov-2014 - Christmas is an important time for restaurants, which are under pressure to deliver a festive experience that will live long in the memory for the right reasons. Jason Burnett, technical director at...

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Avoiding legal pitfalls when starting a hospitality business

10-Sep-2014 - Whether you are opening a pop-up restaurant, starting a new hotel or launching a new concept business within the hospitality sector, here are top tips to avoid any legal pitfalls,...

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How to make social media benefit your hospitality business

19-Aug-2014 - So you’ve set up your online presence , you have your social media profiles created and you’ve begun posting images. What next? Here is some insight on how to strategically get...

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What to consider when choosing a hotel brand

11-Aug-2014 - There are many things to consider when deciding which hotel brand to work with, from increased distribution to contract duration. Here Hugh Taylor of hotel management consultancy Michels & Taylor ...

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How to serve great beer

06-Aug-2014 - Whether a hotel, restaurant or pub, the quality of beer served can have an impact on customer satisfaction, profits, sales and waste. Here, Steve Lakin of drinks dispense service Innserve gives...

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How to optimise loyalty programmes for a positive impact on footfall

09-Jul-2014 - With consumers now more empowered than ever before, loyalty schemes have become a widely-used tactic among retailers, and increasingly so among restaurant and pub operators. Ben Chesser, CEO of loyalty...

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How to ensure cashless customer payments are secure

02-Jul-2014 - Customer demand for cashless payment is on the rise and independent hospitality businesses must start accepting credit and debit cards or risk losing out to the chains. Here David Maisey, managing director of...

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How to use social media and review sites to build an online presence

19-May-2014 - Not every business has the resources to create its own website, but by maximising social media and review sites, you can give yourself and your customer a voice. Here Elliot Adams,...