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Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

ASK THE EXPERTS

Scaring the copycats: Five ways to protect your restaurant brand

15-May-2017 - Deborah Rider, partner at City law firm Goodman Derrick LLP, advises how to protect your restaurant’s intellectual property rights.

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Seven ways to run an effective loyalty program

19-Apr-2017 - Tim Brown, senior director, sales consulting for food and beverage EMEA Oracle Hospitality, shares the results of a recent survey conducted by the hospitality technology solutions company on restaurant loyalty...

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10 things you need to know about the new Apprenticeship Levy

03-Apr-2017 - Katee Dias, senior solicitor in the employment team at Goodman Derrick LLP, outlines the key points of the new Apprenticeship Levy that hospitality businesses should be on to off.

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Five ways to make your kitchen more energy efficient

20-Mar-2017 - The Sustainable Restaurant Association's Tom Tanner gives his five-step guide to taking the heat out of the kitchen

Five easy steps to make your hospitality business more sustainable

06-Mar-2017 - Jon Proctor, chief executive at Green Tourism, discusses how hospitality businesses can make simple but effective steps to become more sustainable.

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10 things to consider when designing your menu

20-Feb-2017 - Morgan Musselle, senior creative designer at food branding agency Eat With Your Eyes, reveals how to design a killer menu

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How to gain customer insights from Wi-Fi

06-Feb-2017 - Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form...

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How a restaurant brand can retain personality as the business grows

23-Jan-2017 - Growing a brand and opening multiple sites is the aim of many restaurant operators, but how do you hold onto the essence of the original as your empire grows? Helene...

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How to capture customer data to benefit the business

09-Jan-2017 - With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. ...

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Eight ways to boost direct bookings to hotel websites

12-Dec-2016 - Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to boost direct bookings through their own websites and includes design tricks to help increase direct enquiries. ...

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How to create the perfect Christmas cheeseboard

05-Dec-2016 - Adam Robery, business director at The Rustic Cheese Company, gives his top tips for restaurants looking to put together a cheeseboard this Christmas, listing a range of options for different...

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How to cater for large groups during the festive season

28-Nov-2016 - Darron Bunn, executive chef at the Goodwood Estate in West Sussex - home to events like The Festival of Speed, as well as restaurants, a hotel and private members’ club...

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How to deal with blacklisted guests

14-Nov-2016 - Mark Ellis of online booking specialists Welcome Systems gives his top tips for hospitality businesses trying to deal with unwelcome guests. 

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How to personalise the hospitality experience for different nationalities

31-Oct-2016 - With the UK benefiting from an uplift in visits from international travellers Joel Brandon-Bravo of Travelzoo discusses why and how hospitality businesses can personalise the experience for international guests to help...

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How to create a boutique hotel room on a budget

17-Oct-2016 - Sam Stokoe, hotel interior design specialist and director at Newman Gauge, gives her top tips to creating a boutique hotel on a tight budget. 

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Why hospitality should be focusing on the emotional impact of service

03-Oct-2016 - Giles Gordon-Smith, founder and consultant at Penshee, explains why the hospitality industry should be looking at the emotional impact of service.

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How hospitality can prepare for the next business rates assessment

19-Sep-2016 - Ahead of the next revaluation of business rates in April next year Richard Wackett, a partner at Montagu Evans, addresses hospitality operator's potential concerns. 

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10 ways to respond to online reviews

05-Sep-2016 - ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

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How to protect your hospitality business against terror attacks

15-Aug-2016 - Danny Schofield of Expert Security UK talks through the steps hospitality businesses can take to protect themselves against potential attacks from terrorists.

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Four ways to manage a restaurant queue

25-Jul-2016 - Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

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How to make your hospitality business pet-friendly

11-Jul-2016 - Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

27-Jun-2016 - To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

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10 tips for successful al fresco dining

20-Jun-2016 - Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

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Five steps to choosing the right tableware

13-Jun-2016 - Choosing the right tableware for your restaurant is a major decision and can be a big investment. Ensure that investment works for you and your business by following these five...

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What you need to know about playing music in your hospitality business

06-Jun-2016 - Music has the ability to create an atmosphere that can contribute to a fun and enjoyable experience in your restaurant, hotel or pub, but before you hit the play button,...