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Advice > Ask the Experts

Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

ASK THE EXPERTS

How to value your hospitality business correctly

01-Feb-2016 - Darren Seward, hospitality specialist at commercial insurer, NFU Mutual, discusses the importance of valuing the business assets of a pub, hotel and restaurant correctly. 

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What you should know about accepting payments from customers from abroad

25-Jan-2016 - Gino Ravaioli, chairman of the DCC Forum, a group of 5 international companies which works in the Dynamic Currency Conversion (DCC) and financial services sector, talks through the options hospitality...

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What the Temporary Event Notice (TEN) changes mean to pubs and other licensed venues

18-Jan-2016 - John Coen, a partner at national law firm Weightmans, talks through what the recent changes to Temporary Event Notice (TEN) legislation will mean to pubs and other licensed business. 

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How to safeguard your hospitality business against flooding

11-Jan-2016 - Sandra Jones, a partner at law firm Weightmans, advises owners of restaurants, hotels and pubs on how to protect their businesses from flooding and gives tips on what to do...

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How music can benefit your hospitality business

21-Dec-2015 - Nick Chambers of PlayNetwork, a provider of entertainment media for businesses, looks at how choosing the right music for your hotel, restaurant or pub, can benefit your business.

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What to consider when making your pop-up restaurant permanent

14-Dec-2015 - Nigel Mason, partner at Hamlins LLP gives his top tips to pop-up restaurant and pub owners looking to make their concepts a permanent fixture. 

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How to get your head around SEO

30-Nov-2015 - Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to take control of the SEO (Search Engine Optimisation) for their websites.

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How to dress your hospitality venue for Christmas

23-Nov-2015 - Debbie Lakin, senior designer at commercial interiors company Hunter Patel Creative Group, offers her top tips to making your hotel, restaurant or pub look suitably festive this Christmas.

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How to improve dwell time in your restaurant

16-Nov-2015 - Ashley Sheppard, commercial director at Call Systems Technology (CST) provides seven top tips on how to increase dwell time in restaurants and help drive loyalty.

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How to balance hospitality and technology

02-Nov-2015 - Adrian Valeriano, vice president UK of OpenTable tells us how you can get the most from the latest innovations in the world of technology.

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How hotels can remain compliant following CMA ruling on OTA rate parity

26-Oct-2015 - Following last month's decision by the Competition Markets Authority (CMA) to close its investigations into rate parity agreements between hotels and online travel agents (OTAs), Charles Livingstone, a partner at...

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Eight ways to protect your alcohol licence

12-Oct-2015 - With the busy festive season upon us, Robert Botkai of Winckworth Sherwood recaps the law around the sale of alcohol to ensure operators can protect their licences. 

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Six steps to assigning a restaurant or pub lease

28-Sep-2015 - Paul Davey, managing director of Davey Co, talks through how restaurant and pub owners can assign the lease on their properties if they want to move on. 

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How to turn a negative review into a positive experience

21-Sep-2015 - Guy Arnold, managing director of Sales Through Service , shares his four top tips to avoiding negative reviews of your business online and suggests how to turn them into a positive experience...

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How to create an 'upscale' five star hotel

14-Sep-2015 - Gregor Ritchie, principal at Optimum Hotel & Leisure Management, co-founder and head of consultancy at Exclusive Hotel Management and member of Hospitality Experts , gives his advice on undertaking strategic planning of...

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How to secure planning to convert a country house into a hotel

07-Sep-2015 - Nick Childs, founding partner of Childs & Sulzmann Architects and member of the Hospitality Experts , gives advice on obtaining planning permission to convert country houses or other historical buildings into hotels....

Five tips for managing tips

27-Aug-2015 - With tipping practices back in the spotlight, BigHospitality speaks to Lydia Christie, senior associate at law firm Howard Kennedy who suggests five ways restaurant groups can check that their policies...

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How to move into event catering

24-Aug-2015 - Richard Groves, group new business development director at Smart Group , gives tips on how chefs and restaurateurs can successfully move into event catering. 

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How to create happiness in the workforce

17-Aug-2015 - Saurav Chopra, chief executive and co-founder of Perkbox  discusses the importance of having happy employees and suggests ways to achieve a happy workforce.

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What legal issues to consider before opening a pop-up

10-Aug-2015 - Amanda Hurst, associate in the real estate team at Weightmans LLP, discusses the legal issues to consider when opening a pop-up restaurant or bar.

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How to deal with fake online reviews

03-Aug-2015 - Nigel Tait, managing partner at law firm Carter-Ruck , discusses the steps pub, restaurant and hotel owners can take when faced with fake or libellous online reviews.

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How to improve communication between front and back-of-house

20-Jul-2015 - Ashley Sheppard, commercial director at Call Systems Technology provides hints and tips on how to improve communication between customers and staff working front and back of house in restaurants.

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How to avoid costly hidden liabilities when acquiring a lease

13-Jul-2015 - Stuart Darlington, partner real estate at Michael Simkins LLP and author of A Tenant’s Practical Guide to Commercial Leases, talks through the steps operators should follow when acquiring a commercial lease. ...

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How to create a Single Customer View

06-Jul-2015 - Jason Lark, managing director of data marketing company Celerity  gives three quick and easy tips on achieving a Single Customer View (SCV) which can help in better understanding of your customers and their...

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What hospitality businesses need to know about trademarking

29-Jun-2015 - Joe Covill, partner at Adams & Remers LLP looks at the issue of trademarking in the hospitality industry and outlines what you need to do to protect your brand