News > Business

Middlethorpe Hall wins best for service in Best Kept Secret Awards

By Emma Eversham , 25-Sep-2012
Last updated the 25-Sep-2012 at 11:27 GMT

Related topics: Business, Venues, Events & Awards, Guides & awards, Hotels

Middlethorpe Hall & Spa in York is among one of 11 hotels to have been awarded a Best Kept Secret Award by hotels bookings website 

The staff at Middlethorpe Hall celebrate winning the Best Service award in's Best Kept Secret Awards

The staff at Middlethorpe Hall celebrate winning the Best Service award in's Best Kept Secret Awards

The property, a former William and Mary house which was restored and turned into a hotel Historic House Hotels in 1984 and gives all profits to the National Trust, was chosen by BigHospitality and judges from as winner of the Best Service category for its consistency of service and investment in staff. 

Some of the elements of good service include general manager Lionel Chatard leaving a hand-written note in each room to welcome guests, who staff refer to by name. The 29-bedroom hotel also recognises that retaining staff ensures a consistency of service - 20 per cent of its staff members have worked at the hotel for more than five years. 

Responding to news of the Best Service award, Chatard said: "We were thrilled to hear that Middlethorpe Hall & Spa, York has received such a prestigious international award. I would like to dedicate this ‘Best Service award’ to our long-standing and enthusiastic team who has worked so very hard caring for our guests. I am very proud of them." 


Other winners of awards in this year's competition included the Celtic Manor Hotel in Newport (Best Dining) and The Oak Tree Inn in York (Best Breakfast) while the family-owned Auchrannie House Hotel on the Isle of Arran was voted Hotel of the Year by’s 44,000 Facebook fans.

Lynda Matthews,’s offline marketing manager, said: “All of these winners really are outstanding in the facilities and services they offer to their lucky guests and we are proud to honour them with these awards."

More than 3,000 hotels were nominated for the awards across 11 categories by the hotel-staying public before a panel of judges sifted through shortlisted candidates to pick winners. 

Winning hotels receive an award as well as an enhanced listing on, which was the first online site to use VisitBritain's official national classification system to rate its hotels, bed and breakfasts and guest houses. 

Best Kept Secret Awards 2012 award winners

  • Best Interiors - The Cartford Inn, Preston
  • Comfiest Bed - Heywood House Hotel, Liverpool
  • Best Service - Middlethorpe Hall, York
  • Best Gadgets - Ecclestone Square, London
  • Best View - Tregenna Castle, St Ives
  • Best Eco Credentials - Scarlet Hotel, Mawgan Porth
  • Best Spa - Cotswold House Hotel and Spa, Chipping Campden
  • Best Garden - Bodysgallen Hall & Spa, North Wales
  • Best Dining - Celtic Manor Hotel, Newport, Wales
  • Best Breakfast - The Oak Tree Inn, York
  • Hotel of the Year - Auchrannie House Hotel, Isle of Arran

For more details about the winners visit the Best Kept Secret Awards website


60-Second Skill: Pouring champagne

60-Second Skill: Pouring champagne

As demonstrated at the Moet UK Sommelier of the Year competition, champagne pouring requires skills and knowledge....

Mark Poynton: Pearls of Wisdom

Mark Poynton: Pearls of Wisdom

The British chef-patron of the Michelin-starred Alimentum and star of Great British Menu Mark Poynton talks about...

Interview with Glendola Leisure's Alexander Salussolia
Small Talk

Alexander Salussolia on Silk & Grain, market niches and nurturing future talent

Managing director of Glendola Leisure Alexander Salussolia joined the company in 1992 as an area manager, before...

60-Second Skill: Using #foodporn to your advantage

60-Second Skill: Using #foodporn to your advantage

Customers posting pictures of your food on social media is a trend you can't escape, but by...

Hospitality openings: July 2014

Hospitality openings: July 2014

Our latest round of up of the hottest hospitality openings includes Dev Biswal's new Ambrette in Canterbury, Wahaca's...

Gallery: Belsfield Hotel re-launches with Laura Ashley interiors

Gallery: Belsfield Hotel re-launches with Laura Ashley interiors

Laura Ashley has partnered with the Belsfield Hotel in the Lake District, seeing it undergo a complete...

Find us on Facebook

Digital Edition - Restaurant Magazine

Access to the Restaurant Magazine digital edition