News > Business

Travelodge security breach obtains customer e-mails

1 commentBy Lorraine Heller , 27-Jun-2011

Related topics: Business, Hotels, Technology

The budget UK hotel chain Travelodge has written to customers warning them of a security breach of its database, which accessed some e-mail addresses used to make bookings.

Some customer e-mails were accessed during a security breach at Travelodge

Some customer e-mails were accessed during a security breach at Travelodge

The group said it is investigating the breach, after customers received spam e-mails that claimed to offer job opportunities.

Ttravelodge CEO Guy Parsons warned customers not to respond to the e-mails, and confirmed that no personal or financial information had been accessed.

In a statement he said that “a small number” of Travelodge customers had been impacted, and confirmed that the company had informed the Information Commissioner’s Office of the breach and was conducting a “comprehensive review”.

No financial data

“We can confirm that it would appear that a third party has managed to obtain customer names and email addresses. No financial data has been accessed or compromised,” said Parsons.

“All financial data held by us (including credit card information) is held on a stand alone, off site separate server. The data itself is encrypted and complies with current best practice standards and is annually audited to PCI (Payment Card Industry) requirements.”

Travelodge confirmed it is still safe for customers to continue making bookings, and said it was working “around the clock” to find out how the security breach occurred.

Marriott and Hilton data breach

Earlier this year, Marriott International and Hilton Worldwide suffered a similar situation , when customer e-mail addresses were leaked following a security breach at the marketing firm they were using.

The two hotel chains were amongst numerous companies whose customer data was stolen In April after a hacker gained access to the firm’s accounts.

Both Hilton and Marriott had to write to customers informing them of the breach at the marketing group Epsilon, and assuring them that “sensitive” customer information had not been accessed.

1 comment (Comments are now closed)

Email Security

Don’t click on links within emails from strangers and do not respond to emails or open attachments unless you are expecting the communication. Many compromises are a result of keystroke-logging software that is illicitly installed on a user’s system, capturing usernames and passwords. Phishing scam emails can come from both unrecognized and recognized sources. If you need to send personal and financial information through email, be sure you use email encryption to securely send encrypted messages, documents, and files. There are free email encryption services that provide the ability to send secure encrypted emails without having to download any software or the use of encryption keys and it works on any email client or web enabled device

Report abuse

Posted by than@greenpeas.com
28 June 2011 | 21h24

BigHighlights

Michael Warren on heading up Harbour Hotels, his Hotel du Vin experience and why no two days are the same in hospitality
Small talk

Michael Warren on heading up Harbour Hotels, his Hotel du Vin experience and why no two days are the same in hospitality

Michael Warren spent 17 years at Hotel du Vin and Malmaison, helping with the development and expansion...

People on the Move in Hospitality: August 2014

People on the Move in Hospitality: August 2014

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past...

60-Second Skill with Nigel Haworth: finely chopped onion

60-Second Skill with Nigel Haworth: finely chopped onion

Being able to chop finely is an essential skill if you want to make sauces or stocks...

Dish Deconstucted: José Pizarro's roasted monkfish with Serrano ham, black olives and thyme

Dish Deconstucted: José Pizarro's roasted monkfish with Serrano ham, black olives and thyme

At the recent Estrella Damm Gastronomy Congress, chef and restaurateur José Pizarro revealed the method behind a dish full...

Infographic: How to handle angry customers

Infographic: How to handle angry customers

Dealing with angry customers can be one of the most difficult, stressful and challenging parts of working...

Joanne Barratt: Pearls of Wisdom
Pearls of Wisdom

Joanne Barratt: Pearls of Wisdom

QHotels’ group operations manager talks about how important a strong team culture is in maintaining excellent standards...

Find us on Facebook

Digital Edition - Restaurant Magazine

Access to the Restaurant Magazine digital edition