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Digital

From OTAs to changing technologies, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. We have rounded up the latest digital news, trends and insight to help your business stay ahead of the curve.

Younger diners far more likely to leave negative reviews online

16-Aug-2017 - Hell hath no fury like a Millennial given poor quality food, with new research showing that younger diners are much more likely to leave a negative online review than older...

Bite Me Burger Co is opening six delivery-only sites

25-Jul-2017 - Mini burger pop-up Bite Me Burger Co has become the latest restaurant to focus on expanding its delivery-only operation.

The Lowdown: augmented reality cocktails

13-Jul-2017 - A booze-fuelled Pokémon Go? Not quite. The team at Jason Atherton’s City Social has launched what’s claimed to be the world’s first augmented reality cocktail...

The Vurger Co crowdfunds £200k in two days

05-Jul-2017 - Plant-based burger pop-up The Vurger Co has hits its £180,000 crowdfunding target within 30 hours of its launch.

UberEats: Restaurants need to adapt to online delivery

15-Jun-2017 - Restaurants need to adapt to to create more of a balance between their delivery offer and dining room, the UK general manager of UberEats has said.

MONTHLY COLUMN

Nine don'ts of social media for restaurants

22-May-2017 - Facebook, Twitter and Instagram have transformed how restaurants market themselves. But too many are still getting social media all wrong, writes Tony Naylor.

Restaurants must be ‘authentic’ to attract younger customers, says report

15-May-2017 - Restaurants should offer a genuinely authentic, immersive, personalised, and locally focused food experience if they want to attract younger generations, according to a new study.

Just Eat faces inquiry over Hungryhouse deal

10-May-2017 - Just Eat’s acquisition of rival online delivery service Hungryhouse is facing an investigation from the UK competition watchdog over concerns restaurants could end up with a worse deal.

Santo Remedio to re-open as it launches £40k crowdfund bid

02-May-2017 - Santo Remedio, the Mexican-style ‘cantina’ that was forced to close its Shoreditch site after just five months of business, is to re-open pending the success of its new crowdfunding campaign...

Brighton's Chilli Pickle hits crowdfunding target

27-Apr-2017 - Acclaimed Brighton Indian restaurant The Chilli Pickle has hit its £700,000 crowdfunding target to help expand its business across the south of England. 

ASK THE EXPERTS

Seven ways to run an effective loyalty program

19-Apr-2017 - Tim Brown, senior director, sales consulting for food and beverage EMEA Oracle Hospitality, shares the results of a recent survey conducted by the hospitality technology solutions company on restaurant loyalty...

Deliveroo to open 30 delivery-only kitchens this year

06-Apr-2017 - Deliveroo plans to open 30 delivery-only 'dark kitchens' across the UK to bring its service to areas under-served by traditional eat-in restaurants.

Social media for restaurants is not just for young people, says poll

29-Mar-2017 - Social media should be a priority for all restaurants, not just those aiming at a younger demographic, new research has suggested.

Wild Beer Co crowdfunds £1m to expand restaurant business

23-Mar-2017 - Craft beer brand The Wild Beer Co has crowdfunded over £1m to expand its restaurant and bar business.

Ben’s Canteen hits £250K crowdfunding target

10-Mar-2017 - Ben’s Canteen has already hit its £250,000 crowdfunding target to help it grow to 10 sites within the next five years.

MasterChef finalist crowdfunds £50k to open Japanese retaurant

07-Mar-2017 - MasterChef finalist Andrew Kojima has hit his £50,000 crowdfunding target to open his first permanent restaurant in Cheltenham.

MeatLiquor launches delivery-only restaurant

01-Mar-2017 - MeatLiquor has teamed up with Deliveroo to open its first delivery-only kitchen in Canary Wharf.

Sethi family expand delivery-only restaurant

15-Feb-2017 - The siblings behind Michelin-starred Indian restaurant Gymkhana are to open a third outpost of their delivery-only restaurant in London.

Norse hits £20k crowdfunding goal to relocate

10-Feb-2017 - Critically acclaimed Nordic restaurant Norse has raised £20,000 through a crowdfunding campaign to move to its first independent site.

UberEATS launches restaurant delivery app in Manchester

08-Feb-2017 - Uber is ramping up its challenge to Deliveroo with the launch of its on-demand meal delivery service in Manchester this week (9 February).

ASK THE EXPERTS

How to gain customer insights from Wi-Fi

06-Feb-2017 - Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form...

Norse to launch crowdfunding campaign to relocate

03-Feb-2017 - Norse, the Michelin recommended Nordic restaurant in Harrogate, is to launch a crowdfunding campaign to move to its first independent site in the town.

Deliveroo launches subscription service

20-Jan-2017 - Deliveroo, the online restaurant delivery service, has launched a subscription service aimed at regular users.

ASK THE EXPERTS

How to capture customer data to benefit the business

09-Jan-2017 - With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. ...

Contactless spending rises in restaurants and bars

23-Dec-2016 - Contactless spending in restaurants rose 62 per cent in the past year, according to the latest data from Barclaycard.