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Digital

From OTAs to changing technologies, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. We have rounded up the latest digital news, trends and insight to help your business stay ahead of the curve.

Sethi family expand delivery-only restaurant

15-Feb-2017 - The siblings behind Michelin-starred Indian restaurant Gymkhana are to open a third outpost of their delivery-only restaurant in London.

Norse hits £20k crowdfunding goal to relocate

10-Feb-2017 - Critically acclaimed Nordic restaurant Norse has raised £20,000 through a crowdfunding campaign to move to its first independent site.

UberEATS launches restaurant delivery app in Manchester

08-Feb-2017 - Uber is ramping up its challenge to Deliveroo with the launch of its on-demand meal delivery service in Manchester this week (9 February).

ASK THE EXPERTS

How to gain customer insights from Wi-Fi

06-Feb-2017 - Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form...

Norse to launch crowdfunding campaign to relocate

03-Feb-2017 - Norse, the Michelin recommended Nordic restaurant in Harrogate, is to launch a crowdfunding campaign to move to its first independent site in the town.

Deliveroo launches subscription service

20-Jan-2017 - Deliveroo, the online restaurant delivery service, has launched a subscription service aimed at regular users.

ASK THE EXPERTS

How to capture customer data to benefit the business

09-Jan-2017 - With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. ...

Contactless spending rises in restaurants and bars

23-Dec-2016 - Contactless spending in restaurants rose 62 per cent in the past year, according to the latest data from Barclaycard.

Airbnb partners with Alain Ducasse’s Châteaux & Hôtels Collection

16-Dec-2016 - The Châteaux & Hôtels Collection – presided over by chef Alain Ducasse – is to partner with Airbnb to offer a range of bedrooms, and gourmet experiences, on the sharing...

Hospitality warned of 'significant' cyber attack threat

05-Dec-2016 - Staff at hotels and restaurants in the UK have been warned to be on high alert against potential cyber attacks as a sophisticated crime group turns its attention to the...

Airbnb to impose 90-day limit on London rentals

01-Dec-2016 - Airbnb is to impose a 90-day limit on London users letting out properties through the site following concern it is contributing to the city’s housing crisis.

London hotel squares up to Airbnb with rental partnership

24-Nov-2016 - London hotel Bermondsey Square has started a partnership with short-term rental providers in its area in a bid to challenge the rise of Airbnb. 

Marriott to trial voice-activated room assistant

22-Nov-2016 - Marriott has announced the two tech start-ups it will be trialling in its hotels as part of an ongoing push to innovate its hotel operations.

Expedia to expand loyalty scheme to UK website

22-Nov-2016 - Travel website Expedia is launching its loyalty programme Expedia + in the UK next month to encourage users to book through the site and gain points in exchange for exclusive offers, discounts and...

Tech initiatives at K West Hotel & Spa improve staff productivity

17-Nov-2016 - The K West Hotel & Spa says staff have become more productive and have more time to spend making guests feel welcome since investing in guest-facing technology. 

Airbnb targets business travel bookings

14-Nov-2016 - Airbnb is stepping up its efforts to target business travellers with a new tool designed to boost corporate bookings.

The Cheese Truck overreaches crowdfunding target by £30k

08-Nov-2016 - Grilled cheese street food operation The Cheese Truck is to open The Cheese Bar in Camden after overreaching its £100k crowdfunding target by 30k. 

Premier Inn plans hub expansion

25-Oct-2016 - Premier Inn is planning to double its number of high-tech hub hotels following strong half-year sales at the chain.

The battle of the bookings: How hotels can work with, not against OTAs

12-Oct-2016 - As the industry gears up for two major hotel events in the next few weeks, experts have agreed that online travel agents (OTAs) may not be the ‘necessary evil’ they...

Marriott seeks tech start-ups for hotel deal

10-Oct-2016 - Marriott is looking to boost its digital operations by offering two tech start-ups the chance to test their ideas in its European hotels.

Sethi family to launch first Deliveroo-only restaurant

07-Oct-2016 - The siblings behind Michelin-starred Indian restaurant Gymkhana are set to reinvent the takeaway by launching the first Deliveroo-only brand.

Travelodge appoints technology officer to drive digital growth

27-Sep-2016 - Travelodge has appointed its first chief technology officer as part of a plan to innovate its digital operations.

TECHNOLOGY

Age of the restauroids: Will robots become a reality in restaurants?

12-Sep-2016 - They’ve been predicted for decades, but are we about to see robots finally become a reality in the dining room and kitchen?

Amazon launches one­-hour restaurant delivery service in the UK

07-Sep-2016 - Amazon Restaurants has officially announced it will allow its Prime members in certain postcodes across London, to order food from selected restaurants for free delivery within an hour.

Adam Handling apologises for TripAdvisor outburst but calls feedback “unfair”

31-Aug-2016 - Chef Adam Handling has branded online criticism as “unfair, frustrating, and personal", but has apologised for replying to a negative TripAdvisor review by saying the customer was an “imbecile” who...