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Digital

From OTAs to changing technologies, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. We have rounded up the latest digital news, trends and insight to help your business stay ahead of the curve.

Restaurants must be ‘authentic’ to attract younger customers, says report

15-May-2017 - Restaurants should offer a genuinely authentic, immersive, personalised, and locally focused food experience if they want to attract younger generations, according to a new study.

Just Eat faces inquiry over Hungryhouse deal

10-May-2017 - Just Eat’s acquisition of rival online delivery service Hungryhouse is facing an investigation from the UK competition watchdog over concerns restaurants could end up with a worse deal.

Santo Remedio to re-open as it launches £40k crowdfund bid

02-May-2017 - Santo Remedio, the Mexican-style ‘cantina’ that was forced to close its Shoreditch site after just five months of business, is to re-open pending the success of its new crowdfunding campaign...

Brighton's Chilli Pickle hits crowdfunding target

27-Apr-2017 - Acclaimed Brighton Indian restaurant The Chilli Pickle has hit its £700,000 crowdfunding target to help expand its business across the south of England. 

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Seven ways to run an effective loyalty program

19-Apr-2017 - Tim Brown, senior director, sales consulting for food and beverage EMEA Oracle Hospitality, shares the results of a recent survey conducted by the hospitality technology solutions company on restaurant loyalty...

Deliveroo to open 30 delivery-only kitchens this year

06-Apr-2017 - Deliveroo plans to open 30 delivery-only 'dark kitchens' across the UK to bring its service to areas under-served by traditional eat-in restaurants.

Social media for restaurants is not just for young people, says poll

29-Mar-2017 - Social media should be a priority for all restaurants, not just those aiming at a younger demographic, new research has suggested.

Wild Beer Co crowdfunds £1m to expand restaurant business

23-Mar-2017 - Craft beer brand The Wild Beer Co has crowdfunded over £1m to expand its restaurant and bar business.

Ben’s Canteen hits £250K crowdfunding target

10-Mar-2017 - Ben’s Canteen has already hit its £250,000 crowdfunding target to help it grow to 10 sites within the next five years.

MasterChef finalist crowdfunds £50k to open Japanese retaurant

07-Mar-2017 - MasterChef finalist Andrew Kojima has hit his £50,000 crowdfunding target to open his first permanent restaurant in Cheltenham.

MeatLiquor launches delivery-only restaurant

01-Mar-2017 - MeatLiquor has teamed up with Deliveroo to open its first delivery-only kitchen in Canary Wharf.

Sethi family expand delivery-only restaurant

15-Feb-2017 - The siblings behind Michelin-starred Indian restaurant Gymkhana are to open a third outpost of their delivery-only restaurant in London.

Norse hits £20k crowdfunding goal to relocate

10-Feb-2017 - Critically acclaimed Nordic restaurant Norse has raised £20,000 through a crowdfunding campaign to move to its first independent site.

UberEATS launches restaurant delivery app in Manchester

08-Feb-2017 - Uber is ramping up its challenge to Deliveroo with the launch of its on-demand meal delivery service in Manchester this week (9 February).

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How to gain customer insights from Wi-Fi

06-Feb-2017 - Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form...

Norse to launch crowdfunding campaign to relocate

03-Feb-2017 - Norse, the Michelin recommended Nordic restaurant in Harrogate, is to launch a crowdfunding campaign to move to its first independent site in the town.

Deliveroo launches subscription service

20-Jan-2017 - Deliveroo, the online restaurant delivery service, has launched a subscription service aimed at regular users.

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How to capture customer data to benefit the business

09-Jan-2017 - With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. ...

Contactless spending rises in restaurants and bars

23-Dec-2016 - Contactless spending in restaurants rose 62 per cent in the past year, according to the latest data from Barclaycard.

Airbnb partners with Alain Ducasse’s Châteaux & Hôtels Collection

16-Dec-2016 - The Châteaux & Hôtels Collection – presided over by chef Alain Ducasse – is to partner with Airbnb to offer a range of bedrooms, and gourmet experiences, on the sharing...

Hospitality warned of 'significant' cyber attack threat

05-Dec-2016 - Staff at hotels and restaurants in the UK have been warned to be on high alert against potential cyber attacks as a sophisticated crime group turns its attention to the...

Airbnb to impose 90-day limit on London rentals

01-Dec-2016 - Airbnb is to impose a 90-day limit on London users letting out properties through the site following concern it is contributing to the city’s housing crisis.

London hotel squares up to Airbnb with rental partnership

24-Nov-2016 - London hotel Bermondsey Square has started a partnership with short-term rental providers in its area in a bid to challenge the rise of Airbnb. 

Marriott to trial voice-activated room assistant

22-Nov-2016 - Marriott has announced the two tech start-ups it will be trialling in its hotels as part of an ongoing push to innovate its hotel operations.

Expedia to expand loyalty scheme to UK website

22-Nov-2016 - Travel website Expedia is launching its loyalty programme Expedia + in the UK next month to encourage users to book through the site and gain points in exchange for exclusive offers, discounts and...