Service staff lack professionalism of the kitchen, Zagat founder claims
In a phone interview following the launch of the 2012 Zagat London Restaurant Survey, Zagat told BigHospitality that although dining in London has been consistently improving in London for some time, service standards still left a lot to be desired.
“If there’s one major weak link in the industry its service, and that’s something that can be and should be dealt with much the same way that cooking has been improved because of culinary schools.”
Zagat suggested that Britain should set up a series of service schools if it wants to improve its front of house standards, although the major barrier to good service in restaurants is because most ‘English people don’t want to be in the service business.
However the problem of bad service he says is a common one felt in many cities around the world.
