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WorldHost training programme gains LOCOG seal of approval

By Becky Paskin , 08-Jul-2011

Related topics: Business, Events & Awards, Olympics, Service, Restaurants, Hotels, Pubs & Bars

LOCOG has awarded People 1st’s WorldHost customer service training programme the London 2012 Inspire mark in recognition of the legacy benefits it will bring to UK skills and employment.

WorldHost aims to be the national standard for customer service training at level 2 and level 3

WorldHost aims to be the national standard for customer service training at level 2 and level 3

Developed for the UK by People 1st and VisitEngland, WorldHost will be offered to thousands of staff and volunteers working at the Olympic and Paralympic venues during the 2012 Games.

Successfully used to train almost 40,000 staff at the Vancouver Winter Olympics last year, WorldHost aims to improve Britain’s customer service standards, of which 73 per cent of the country agrees needs improving.

Rob Clarke, head of reward & policy at LOCOG, said: “We are delighted to be working with People 1st to develop WorldHost customer service training to support the delivery of a great Games in 2012.

“The award of our Inspire mark reflects the significant contribution that we think this programme can make to the successful staging of the Games next year and also the legacy benefits for skills and employment.”

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