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News > New Products

Compass launches Rapport to improve guest services

By Luke Nicholls , 30-Jan-2012
Last updated on 31-Jan-2012 at 10:52 GMT

Foodservice supplier Compass Group has launched Rapport – a new specialist provider of front and back of house guest services – to run in tandem with the group’s corporate dining arm Restaurant Associates.

Aimed primarily at the business and industry sector, the Rapport team aims to meet the evolving needs of clients by providing a suite of premium catering and support services.

Rapport’s fully managed offer includes reception, concierge, client meeting rooms, switchboard and other call services. The brand’s ethos is based on creating a rapport with clients and their guests from the outset to create a good impression.

“With Rapport, we are able to provide guest services solutions that can meet the individual requirements of our clients,” said Rapport managing director Greg Mace.

“Our aim is to ensure we create a personal, intuitive service for our clients and their guests which anticipates needs, saves valuable time and makes guests feel welcome and relaxed. I’m really excited about the future of this business and the value it will bring to Compass’ growing support services offering.”

Members of Rapport’s senior management team all have a background in front of house operations in five-star hotels and high-profile corporate headquarters, which it claims will give clients access to expertise and experience.

Compass's fine dining arm Restaurant Associates provides services for a number of corporate clients as well as operating restaurants such as Roux Parliament Square and Rhodes Twenty Four.

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