Customer experience specialist Diciamo has launched a new online feedback system that allows hotels to measure customers’ impressions in real time.
The Your Impressions software captures up-to-the-minute management information, giving businesses the opportunity to address customer issues quickly.
Mario Dolcezza, customer service and loyalty expert at Diciamo, said: “Your Impressions focuses on what customers want to say, not what businesses want to ask them. Yet its simplicity does not deny its importance as a tool to engage customers.
“Customer feedback is invaluable to all businesses - it’s an immeasurable source of information that forms a road map for growth.”
Diciamo, which helps businesses engage with customers, improve service and increase customer retention, is offering customers a money-back guarantee on the Your Impressions software.
“Businesses that are not convinced the software delivers the most powerful feedback they’ve ever had will be refunded in full,” added Mario, who began working in the hospitality industry more than 20 years ago.
"Loyal, delighted customers have the essential qualities for great profitability. They're much less sensitive to price, spend more per head and more receptive to cross sales."
For more information visit www.diciamo.co.uk .