The key to hiring the right staff first time round is a strict recruitment process, thorough training, and giving staff room to grow.
That’s according to Tracey Smith, HR director of restaurant group Gaucho that currently operates 14 sites in the UK, one in Beirut and one in Dubai.
Speaking at this year’s R200 conference, held at 4 Hamilton Place in July, Smith explained to delegates the strict recruitment and training processes new employees must go through to secure a permanent place within the Gaucho team.
Each new recruit is put through the Gaucho training academy where they learn not only the skills required to carry out their role, but skills across the restaurant as a whole. At the end of the academy trainees must sit an exam where they must achieve a score of 85 per cent to secure a job – with no exceptions.
The cutthroat hiring process, she explains, is what has enabled Gaucho to improve its service standards and experience for the diner.
If you're looking to begin a recruitment campaign for your restaurant, pub or hotel, make sure you get in contact with our recruitment experts at BigHospitality Jobs. Call Jo Charity on 01293 610386 or email jo.charity(at)wrbm.com.