Park Plaza Hotels & Resorts has found that its guests stick to using the complimentary shampoo, conditioner, shower gel and disposable toothbrushes on offer in its hotel rooms, rather than make use of additional, more “luxurious” items on offer.
Items such as bath salts and vanity kits, which include cotton wool, cotton buds and a nail file, are rarely used at the group’s 40 hotels and aparthotels, hinting that hotel guests either have no use for such objects or are too pressed for time to use them.
Greg Hegarty, regional general manager UK of Park Plaza Hotels & Resorts, said: “The findings are an interesting reflection of today’s fast-paced society and go to show how stretched for time our guests often are, with little chance to make the most of all the hotels’ amenities.”
The group will continue to offer all its complimentary amenities, despite response for its less popular items remaining poor.
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Vanity Kits Get Thumbs Down in Latest Report
That kit is my favourite ! Usually an emery board in there too, agree about the Bath Salts though.
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Posted by Jane Faust
23 March 2011 | 11h40