Is there a gap between your property management system and your point of sale system?
There is if the two aren’t tightly integrated, sharing charges, information and data with each other. That integration gap is one of the surest way to make mistakes, lose revenue, and create unsatisfying guest experiences. When your F&B venues and operations have to manually report sales (including manually exporting data) into the PMS, it opens a lot of cracks for things to slip through.
The answer isn’t to be more careful walking over those cracks. It’s to be more connected and close them completely. Which is precisely what Maitre’D does.