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VisitEngland designs course to help hospitality businesses provide for disabled guests

By Emma Eversham , 22-Mar-2012
Last updated the 27-Mar-2012 at 10:50 GMT

Related topics: Business, Venues, People, Restaurants, Hotels, Pubs & Bars

VisitEngland has joined forces with disability organisation DisabledGo to design a course to help hospitality and tourism businesses provide the right service for disabled guests and visitors.

The course backed by VisitEngland will help hospitality businesses better cater for guests who are deaf or have other disabilities

The course backed by VisitEngland will help hospitality businesses better cater for guests who are deaf or have other disabilities

The modular course can be taken online in two hours and covers practical advice on providing an accessible service and the legal obligations of tourism businesses under the Equality Act 2010.

Disabled visitors and their companions contribute £2bn to the UK economy each year and London’s hosting of the Paralympics could build on that figure, yet results of a recent survey by Action on Hearing Loss found that hotels in particular were unaware of the obstacles faced by deaf guests

VisitEngland chief executive James Berresford said: “It is vital that those working within the tourism industry have the knowledge and confidence to offer excellent customer service to disabled visitors, particularly as we prepare for the many exciting events taking place across England in 2012.” 

A thousand free spaces are available by registering at www.disabledgo.com/tourismtraining . The course ordinarily costs £15. 

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