The modular course can be taken online in two hours and covers practical advice on providing an accessible service and the legal obligations of tourism businesses under the Equality Act 2010.
Disabled visitors and their companions contribute £2bn to the UK economy each year and London’s hosting of the Paralympics could build on that figure, yet results of a recent survey by Action on Hearing Loss found that hotels in particular were unaware of the obstacles faced by deaf guests .
VisitEngland chief executive James Berresford said: “It is vital that those working within the tourism industry have the knowledge and confidence to offer excellent customer service to disabled visitors, particularly as we prepare for the many exciting events taking place across England in 2012.”
A thousand free spaces are available by registering at www.disabledgo.com/tourismtraining . The course ordinarily costs £15.