Service
The UK’s hospitality, leisure, travel and tourism sector is one of the nation’s largest employers and contributes around 8 per cent to GDP, but while Britain is considered to be the fourth most admired country by global tourists, it is only ranked 13th for its hospitality. We take a look at how and why Britain needs to improve its service standards.
Service Standards: How to give great hospitality service
Improving your own service skills, as well as those of your staff, can make a noticeable difference in your business and the satisfaction of your customers.
How to best measure customer service
Jules Murray, of sales and customer service consultants Spider on the Wall tells BigHospitality how restaurants, pubs and hotels can measure customer service in the most cost-effective and beneficial way.
Service standards: How to raise the profile of front-of-house
Michel Roux’s Service TV programme has put front-of-house on the map, but how can the hospitality sector sustain this momentum? BigHospitality takes a look at steps that can be taken to help raise the profile of a career in service.
Service standards: A day at Galvin at Windows
Restaurant magazine’s Stefan Chomka joins the front-of-house team at Galvin at Windows for a glimpse into the service secrets of the Michelin-starred restaurant.
Service standards: Why is British service so poor?
Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.