Around 80 per cent of diners are continuing to tip for good service despite the recession, amounting to a huge £6.3bn each year.
A study conducted by RIAS Insurance found that three quarters of Britons tip more or as frequently as they did six months ago, with the average diner tipping £13.20 each month for good service. The over 30s were found to be the most generous, with one in five regularly tipping up to 15 per cent for good service.
While only one fifth of diners had reduced the amount they tip as a result of the recession, 93 per cent of people said they wouldn’t be afraid to complain if they received bad service through rude behaviour or inability to answer questions.
Janet Connor, managing director at RIAS, said: “Our latest research shows that good service is quite rightly being rewarded but that poor service is no longer being tolerated.”
The study also found that diners rated service with a smile as the most important attribute for a waiter, closely followed by good knowledge.