Diners annually tip £6.3bn for good service

By Becky Paskin , 06-Oct-2009

Related topics: Trends & Reports

Diners are continuing to tip for good service despite the recession, amounting to a huge £6.3bn each year

Diners tip on average £13.20 each month for good service

Diners tip on average £13.20 each month for good service

Around 80 per cent of diners are continuing to tip for good service despite the recession, amounting to a huge £6.3bn each year.

 

A study conducted by RIAS Insurance found that three quarters of Britons tip more or as frequently as they did six months ago, with the average diner tipping £13.20 each month for good service. The over 30s were found to be the most generous, with one in five regularly tipping up to 15 per cent for good service.

 

While only one fifth of diners had reduced the amount they tip as a result of the recession, 93 per cent of people said they wouldn’t be afraid to complain if they received bad service through rude behaviour or inability to answer questions.

 

Janet Connor, managing director at RIAS, said: “Our latest research shows that good service is quite rightly being rewarded but that poor service is no longer being tolerated.”

 

The study also found that diners rated service with a smile as the most important attribute for a waiter, closely followed by good knowledge.

BigHighlights

Mark Poynton: Pearls of Wisdom

Mark Poynton: Pearls of Wisdom

The British chef-patron of the Michelin-starred Alimentum and star of Great British Menu Mark Poynton talks about...

Interview with Glendola Leisure's Alexander Salussolia
Small Talk

Alexander Salussolia on Silk & Grain, market niches and nurturing future talent

Managing director of Glendola Leisure Alexander Salussolia joined the company in 1992 as an area manager, before...

60-Second Skill: Using #foodporn to your advantage

60-Second Skill: Using #foodporn to your advantage

Customers posting pictures of your food on social media is a trend you can't escape, but by...

Gallery: the UK’s first experiential craft brewery Drygate Brewing Co.

Gallery: the UK’s first experiential craft brewery

New Glasgow venture Drygate Brewing Co. claims to be the UK’s first experiential craft brewery, offering a...

Hospitality Openings: June 2014

Hospitality Openings: June 2014

Our latest round of up of the hottest hospitality openings includes Heston Blumenthal’s Heathrow venture The Perfectionists’ Café,...

60-Second Skill: Pouring champagne

60-Second Skill: Pouring champagne

As demonstrated at the Moet UK Sommelier of the Year competition, champagne pouring requires skills and knowledge....

Find us on Facebook

Digital Edition - Restaurant Magazine

Access to the Restaurant Magazine digital edition