Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Handling customers in the right way during times of stress can actually show how excellent your service is

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How to handle customers during stressful situations

Sharon Glancy, director of People 1st Training Company, suggests how reception or front-of-house staff should handle guests and customers when systems fail and the situation becomes stressful.

Agency staff employed for 12 weeks in a business must get the same rights as permanent workers under the AWR

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Agency Workers Rights legislation: What do I need to consider?

New legislation around Agency Workers Rights (AWR) came into force on 1 October 2011. Dawn Redman, director of Retail Recruitment Company, ensures hospitality employers know what they need to consider when employing temporary staff.

Avoid the headache of accident claims by making sure you are prepared to deal with them if they arise

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How to deal with an accident claim from a customer

Roddy Macleod, partner and head of the commercial insurance team at Weightmans outlines where you stand if a customer tries to sue for an accident that happened on your premises, but you don't think your busness is responsible.

Dealing with food and other waste in the right way could save your business money

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How to cut waste disposal costs

Most hospitality businesses strive to operate sustainably and cut their waste, but if waste disposal costs increase then the financial strain could outweigh the environmental benefits. Eoin Harris, senior practioner at the National Industrial Symbiosis...

There are several ways you can ensure you receive email bookings via your website

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How to turn website visits into bookings

Chris Wood, social media specialist at Q Social Media Ltd, gives one reader advice on how to turn visits to his hotel website into bookings and valid enquiries.

Thorough communication with your bank is crucial to securing business funding

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How to secure funding for your hospitality business

In today’s environment, how can a growing business be sure that it’s in the best possible position to secure much-needed financing? Mike Saul, Head of Hospitality and Leisure at Barclays Corporate explains how to access finance in the changing world of...

Changes to staff shifts are restricted by contractual terms

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What are employer and employee rights when management changes?

Management change in the hospitality sector often comes along with a new approach to employee shifts and benefits. But what rights do employers and employees have in this situation? Caroline Essex, employment specialist at the law firm Davenport Lyons,...

A well-prepared and well-researched business plan is crucial to secure funding

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How to write an effective business plan

With most banks seeing hospitality as a high risk sector, a business plan is a critical document that potential lenders will interrogate in depth. Shirley Smith, a partner at hospitality business advisers Reeves, highlights key points that will improve...

E-procement makes ordering simpler and faster

How to beat the challenges of e-procurement

E-procurement can be quite daunting for businesses used to traditional telephone ordering. But with an open mind and the right know-how to overcome the challenges, e-procurement can have great benefits for your business. Christian Berthelsen, CTO at Fourth...

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