Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

The indifference of one employee is the biggest reason that businesses lose customers

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How to best measure customer service

Jules Murray, of sales and customer service consultants Spider on the Wall tells BigHospitality how restaurants, pubs and hotels can measure customer service in the most cost-effective and beneficial way.

Health & Safety: Keep the flow of food in mind when designing your kitchen

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Health & safety tips for kitchen refurbishment

BigHospitality shares top tips from Mark Harrington, CEO at health and safety consultants Check Safety First, on what you should keep in mind when refurbishing your kitchen so you tick all health and safety boxes.

10 million tickets will be sold for the Olympics and Paralympics

Ask the Experts: Preparing for the 2012 Games Part II

In the second part of this series on how the hospitality sector can prepare for the 2012 Games, Vince Fihosy, Director of London 2012 City Operations, tells BigHospitality readers about transport changes, engaging staff and preparing for special events.

How to prepare your business for the 2012 Games

Ask the Experts: Preparing for the 2012 Games Part I

The eyes of the world will be on the capital as London hosts global events in 2012 and in the run-up to the 2012 Games. Vince Fihosy, Director of London 2012 City Operations, tells BigHospitality readers how the hospitality sector should prepare for the...

Top tips on tax saving options

Ask The Experts: How can I get more tax relief?

BigHospitality puts one reader's question about how to minimise the tax effects of recent legislation affecting the hotel industry to Shirley Smith, Partner at business, tax and wealth advisors Reeves

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