Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Use customer data captured at busy times to help drive trade at quieter ones

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How to capture customer data to benefit the business

By Olivia Fitzgerald

With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. 

Eight ways to boost direct bookings to hotel websites

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Eight ways to boost direct bookings to hotel websites

By Tom Beasley

Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to boost direct bookings through their own websites and includes design tricks to help increase direct enquiries. 

How to create the perfect Christmas cheeseboard

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How to create the perfect Christmas cheeseboard

By Adam Robery

Adam Robery, business director at The Rustic Cheese Company, gives his top tips for restaurants looking to put together a cheeseboard this Christmas, listing a range of options for different budgets. 

Catering for events requires meticulous planning, says Goodwood Estate's executive chef Darron Bunn

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How to cater for large groups during the festive season

By Darron Bunn

Darron Bunn, executive chef at the Goodwood Estate in West Sussex - home to events like The Festival of Speed, as well as restaurants, a hotel and private members’ club – gives his top tips for catering for large parties over the festive season.

How to deal with blacklisted guests

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How to deal with blacklisted guests

By Mark Ellis

Mark Ellis of online booking specialists Welcome Systems gives his top tips for hospitality businesses trying to deal with unwelcome guests. 

Attract guests from all over the globe, tailor your business to their requirements and gain their loyalty

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How to personalise the hospitality experience for different nationalities

By Joel Brandon-Bravo

With the UK benefiting from an uplift in visits from international travellers Joel Brandon-Bravo of Travelzoo discusses why and how hospitality businesses can personalise the experience for international guests to help build loyalty from all markets. 

10 ways to respond to online reviews

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10 ways to respond to online reviews

By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

Avoid long queues forming in your restaurant with CST's top tips

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Four ways to manage a restaurant queue

By Ashley Sheppard

Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

How to make your hospitality business pet-friendly

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How to make your hospitality business pet-friendly

By Jennifer Stevens

Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

How to create a tea menu

By Tom Price

To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

10 tips for successful al fresco dining

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10 tips for successful al fresco dining

By Steven Pike

Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

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