Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Gregor Ritchie gives advice on where to start if you want to create the perfect luxury venue


How to create an 'upscale' five star hotel

By Gregor Ritchie

Gregor Ritchie, principal at Optimum Hotel & Leisure Management, co-founder and head of consultancy at Exclusive Hotel Management and member of Hospitality Experts, gives his advice on undertaking strategic planning of businesses and upgrading properties...

The planning process for country houses is now more complex, involving the landscape, trees and ecology says Nick Childs. Photo: Thinkstock/iStock/iSidhe


How to secure planning to convert a country house into a hotel

By Nick Childs

Nick Childs, founding partner of Childs & Sulzmann Architects and member of the Hospitality Experts, gives advice on obtaining planning permission to convert country houses or other historical buildings into hotels.

What are legal tip policies?

Five tips for managing tips

By Emma Eversham

With tipping practices back in the spotlight, BigHospitality speaks to Lydia Christie, senior associate at law firm Howard Kennedy who suggests five ways restaurant groups can check that their policies are legal and fair. 

How to move into event catering


How to move into event catering

By Richard Groves

Richard Groves, group new business development director at Smart Group, gives tips on how chefs and restaurateurs can successfully move into event catering. 

Image: iStock/Thinkstock


How to create happiness in the workforce

By Saurav Chopra

Saurav Chopra, chief executive and co-founder of Perkbox discusses the importance of having happy employees and suggests ways to achieve a happy workforce.

How to deal with fake online reviews


How to deal with fake online reviews

By Emma Eversham

Nigel Tait, managing partner at law firm Carter-Ruck, discusses the steps pub, restaurant and hotel owners can take when faced with fake or libellous online reviews.

Stuart Darlington has written a practical guide for hospitality operators to ensure they are fully prepared before signing a commercial lease


How to avoid costly hidden liabilities when acquiring a lease

By Stuart Darlington

Stuart Darlington, partner real estate at Michael Simkins LLP and author of A Tenant’s Practical Guide to Commercial Leases, talks through the steps operators should follow when acquiring a commercial lease. 

Organise customer data to achieve a Single Customer View and you'll be able to serve your customers at the right time in the right way, says Celerity's Jason Lark


How to create a Single Customer View

By Jason Lark

Jason Lark, managing director of data marketing company Celerity gives three quick and easy tips on achieving a Single Customer View (SCV) which can help in better understanding of your customers and their habits. 

Joining an aggregator can open up opportunities for hospitality businesses, but it's worth considering the pros and cons before committing, says Andrew Ball


What to consider when joining an aggregator

By Andrew Ball

Andrew Ball, head of hospitality at chartered accountants Haysmacintyre discusses what hospitality business owners should be considering when joining an aggregator.

Hotel guests can be directed down certain routes and encouraged to spend out on extras with clever design, suggests Sam Stokoe of Newman Gauge


How design can encourage secondary spend in hotels

By Sam Stokoe

Sam Stokoe, director and design lead at commercial design agency Newman Gauge, discusses how clever design can be used to encourage hotel guests to spend more during their stay. 


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