Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Wi-Fi in hospitality

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How to build better customer relationships using free public Wi-Fi

By Paul Leybourne

Hospitality operators understand that offering the chance to stay connected whilst enjoying a coffee or taking a business trip can win new customers and attract repeat visits. However, many brands aren’t doing enough to maximise the potential sales revenue...

You can reduce your waste by focusing on menu planning, stock management and packaging

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How to tackle food waste to benefit the bottom line

By Charlotte Henderson

Hotels, restaurants and pubs are picking up the tab for more than £1.3bn of the annual £2.5bn bill for food waste across the UK’s hospitality and food service industry (HaFS). WRAP’s Hospitality and Food Service manager, Charlotte Henderson, looks at...

Don't go it alone when it comes to fire safety, says David Lalor

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How to protect your business from fire risks

By David Lalor

Fire safety is a serious consideration for hospitality businesses. Here, David Lalor, director at Keybury Fire & Security, explains why you shouldn't go it alone when it comes to risk assessment and choosing fire safety equipment.

Easy payment is just one way that restaurants and bars can attract visiting customers, says Dave Hobday

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How to maximise trade from overseas visitors

By Dave Hobday

More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay UK, argues that the hospitality industry must up its game, offering...

Letting diners have a glimpse of what they can find inside the restaurant and working out how you want them to move through the space are all aspects you should consider for the design of your restaurant says Andy Ince

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How to design a welcoming restaurant

By Andy Ince

Competition in the dining-out market grows stronger every year, so how can you ensure your restaurant is visited and continues to be visited by customers? While food, drink, service and price are key, the design you choose for your restaurant can also...

Steve Clarke of the Brilliant Laundry Group gives his top five tips to best managing the laundry in your hospitality business

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How to manage your hotel, restaurant and pub laundry

By Steve Clarke

With the start of the new year Steve Clarke of the Brilliant Laundry Group gives his advice on how best hoteliers, restaurateurs and publicans can manage their laundry service. 

Guests from generation Y typically like to be social, connect with the community and be treated as individuals

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How to attract generation Y as hotel and restaurant guests

By Anne Blackburn

Anne Blackburn, director of Sidona Group, which works with hospitality businesses to help them improve customer experiences, suggests five ways to attract guests from generation Y to your hotel or restaurant.

Hoteliers and marketeers give their top tips to getting the best out of Online Travel Agents

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How hotels can get the best from OTAs

By Emma Eversham

Hoteliers often call Online Travel Agents (OTAs) such as booking.com, Expedia and LateRooms ‘a necessary evil’ as they help to market and sell bedrooms, yet in doing so take a considerable chunk of the business’s bottom line through commission.

Taking some time to adjust your processes and installing the right technology can go some way to reducing the hours spent dealing with paperwork says Caternet's Jerry Brand

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How to cut time spent on administration

By Jerry Brand

Jerry Brand of integrated technology provider Caternet suggests ways hospitality managers can cut the hours they spend dealing with paperwork after research it commissioned showed that 86 per cent of food and beverage managers were spending too much time...

Follow Jodi's top tips for photographing food to show your dishes off in the best way you can

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How to photograph food

By Jodi Hinds

Jodi Hinds was the official photographer for the UK team at this year's Bocuse d'Or and has produced images for chef Steven Doherty, The Magpie Cafe in Whitby and Simpsons - The Cook Book. Here she shares her top tips for photographing food. 

Sending out newsletters via email to customers can lead to more repeat visits, Sign-Up.to claims

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How to turn emails into return visits

By Matt McNeill

Matt McNeill, chief executive of email and mobile marketing platform Sign-Up.to, gives his top tips on how best to use email marketing to build repeat business at your restaurant, hotel or pub. 

By checking and benchmarking prices in the correct way you can save money on the bills from your suppliers, says Pelican's Shabaz Mohammed

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How to get the best value from food and drink suppliers

By Shabaz Mohammed

With ingredients continuing to creep up in price there has never been a better time for restaurant, pub and hotel operators to seek out the best value from their suppliers to ensure profit margins don't get squeezed too much. Here, Pelican Buying...

Sarah Frankland recommends having a chocolate option on a dessert menu and to add some colour and present it well to improve appeal

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How to sell more desserts

By Sarah Frankland

Sarah Frankland, head patissier at William Curley and winner of the 2012 inaugural Mövenpick Gourmet Dessert Chef of the Year competition, shares her top tips on how to sell more desserts at your restaurant, pub or hotel.

Keeping beer lines clean will help you serve the perfect pint

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How to keep beer fresh

By Emma Eversham

With cask ales back in growth, publicans will be looking to stock more of them, but what is the best way to keep beer? Conrad Boucher of automated beer line cleaning system Beer Piper, underlines the importance of keeping beer lines clean to ensure pubs...

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