Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Sarah Frankland recommends having a chocolate option on a dessert menu and to add some colour and present it well to improve appeal

ASK THE EXPERTS

How to sell more desserts

By Sarah Frankland

Sarah Frankland, head patissier at William Curley and winner of the 2012 inaugural Mövenpick Gourmet Dessert Chef of the Year competition, shares her top tips on how to sell more desserts at your restaurant, pub or hotel.

Keeping beer lines clean will help you serve the perfect pint

ASK THE EXPERTS

How to keep beer fresh

By Emma Eversham

With cask ales back in growth, publicans will be looking to stock more of them, but what is the best way to keep beer? Conrad Boucher of automated beer line cleaning system Beer Piper, underlines the importance of keeping beer lines clean to ensure pubs...

How do you ask to see a young person's ID without making them feel intimidated?

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How to ask for ID without alienating young customers

By Tim Ogle

Tim Ogle, European chief executive at customer intelligence company Market Force Information, outlines ways that pub, restaurant and hotel owners can educate their staff to best ask for ID when selling alcohol to young customers without alienating them.

John Grieveson of Enotria gives his top tips on how to write a wine menu

ASK THE EXPERTS

How to write a wine menu

By John Grieveson

John Grieveson, commercial director at on-trade supplier Enotria, offers his top tips on how to write a wine menu for any restaurant, hotel or pub.

Hotels need to maintain a friendly and welcoming atmosphere but also need to take measures to protect against terror threats

ASK THE EXPERTS

How to protect your hotel from the threat of terrorism

By Chris Phillips

Chris Phillips, a former head of the National Counter Terrorism Security Office (NaTSCO) and a consultant at Wilkinson Construction Consultants outlines how hotels and other hospitality businesses can protect themselves from a terrorist attack.

Ensure you don't end up dealing with a messy split like Gordon Ramsay's restaurant group did when you or your partner leaves the business

ASK THE EXPERTS

How best to manage a business break-up

By Barney Leaf

Many restaurant and hotel businesses are set up through partnerships, but what do you do when one partner wants out? Barney Leaf, an expert in shareholder disputes at Laytons Solicitors, advises on how best to manage a business break-up.

Check that your business complies with fire safey laws to ensure you avoid fines like those charged to the Chumleigh Lodge Hotel

ASK THE EXPERTS

How hotels can comply with fire safety laws

By Geoff Wilkinson

Geoff Wilkinson, a building inspector, fire engineer and managing director of Wilkinson Construction Consultants, explains what hotels and other hospitality businesses need to do to stay within fire safey laws following recent prosecutions.

Training must be engaging, interactive and make wine approachable and simple for staff to understand

ASK THE EXPERTS

How to help staff sell wine with confidence

Lily Brierley, training manager at Enotria, explains how hospitality business owners can make their staff more aware of wine lists and encourage them to openly talk about wine with customers in a bid to maximise drinks sales.

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