Advice

Sending out newsletters via email to customers can lead to more repeat visits, Sign-Up.to claims

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How to turn emails into return visits

By Matt McNeill

Matt McNeill, chief executive of email and mobile marketing platform Sign-Up.to, gives his top tips on how best to use email marketing to build repeat business at your restaurant, hotel or pub. 

By checking and benchmarking prices in the correct way you can save money on the bills from your suppliers, says Pelican's Shabaz Mohammed

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How to get the best value from food and drink suppliers

By Shabaz Mohammed

With ingredients continuing to creep up in price there has never been a better time for restaurant, pub and hotel operators to seek out the best value from their suppliers to ensure profit margins don't get squeezed too much. Here, Pelican Buying...

Rewarding staff in the right ways can improve service levels without requiring any significant capital investment

IDEAS FROM YOUR PEERS

The Jewel in the Crown: How to reward your staff

By Luke Nicholls

That age-old cliché of staff being your most important asset is as true now as it ever has been in the hospitality industry. In such a difficult economic environment, rewarding staff for above-average performance could be an effective way of your business...

Sarah Frankland recommends having a chocolate option on a dessert menu and to add some colour and present it well to improve appeal

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How to sell more desserts

By Sarah Frankland

Sarah Frankland, head patissier at William Curley and winner of the 2012 inaugural Mövenpick Gourmet Dessert Chef of the Year competition, shares her top tips on how to sell more desserts at your restaurant, pub or hotel.

Keeping beer lines clean will help you serve the perfect pint

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How to keep beer fresh

By Emma Eversham

With cask ales back in growth, publicans will be looking to stock more of them, but what is the best way to keep beer? Conrad Boucher of automated beer line cleaning system Beer Piper, underlines the importance of keeping beer lines clean to ensure pubs...

How do you ask to see a young person's ID without making them feel intimidated?

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How to ask for ID without alienating young customers

By Tim Ogle

Tim Ogle, European chief executive at customer intelligence company Market Force Information, outlines ways that pub, restaurant and hotel owners can educate their staff to best ask for ID when selling alcohol to young customers without alienating them.

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