Do you know what customers are saying about your facilities and services online? If not, it’s about time you find out and take control of the narrative.
Neglecting your online reputation costs you customers, as 84% of consumers look at
online reviews before deciding where to go.
The customer journey starts online, so you need to understand how positive online reviews attract potential customers, how negative ones drive them away and what you can do to turn satisfied patrons into online advocates.
This guide will give you 4 easy ways to drive revenue through managing your online reputation:
- Earn more positive reviews
- Raise your search ranking
- Improve operations
- Enlist social communities