Technical / White Paper

Latest GO Technology Report: Customer feedback eating in to Positive Reviews

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Format: PDF file | Document type: Technical / White Paper

Latest GO Technology Report: Customer feedback eating in to Positive Reviews

Related categories: Equipment, Technology

Giving consumers a truly memorable experience, for all the right reasons, is vital in today’s competitive eating and drinking out sector, according to the latest GO Technology research by Zonal and CGA.

For those who give feedback, 78% do so after their visit, with 63% leaving it up to 48 hours later, which means leaving a lasting impression is important as people are relying on their memories. The offer of a discount or getting something for free on their next visit, are key incentives to driving feedback for 65%.

The GO Technology report tracks consumer attitudes and experiences with technology when eating and drinking out.

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