Case Study

TGI FRIDAYS UK consolidates support desk to keep the good times rolling

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Format: PDF file | Document type: Case Study

TGI FRIDAYS UK consolidates support desk to keep the good times rolling

Cyntergy, the global, one number, IT support and Training Company has an extensive history in the hospitality sector with customers including Pret A Manger and Yo! Sushi. They recently became TGI Fridays UK front line IT support provider because of their expertise.

The TGI Fridays UK Team were suffering with lengthy IT support calls, taking time away from focusing on their Guests.  Debbie Whittle, IT Service Delivery Manager at TGI Fridays UK explains. “Our Teams had around nine different numbers to call, all going directly to a variety of 3rd party support desks, depending on the fault. The problem was that nine times out of ten, the Team wouldn’t know which number to call.”

Read how Cyntergy was able to streamline the system and reduce call volume including targeting specific problem reduction (e.g printing issues by 81%) allowing the TGI Fridays UK Team to have more time to serve their Guests fill out the form.

To learn more about the Cyntergy offering please visit www.cyntergy.co.uk

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