Against a backdrop of political and economic uncertainty, and with changing expectations of consumers who desire memorable and instagramable experiences, the hospitality industry is going through a period of change. Yet against this climate, there is opportunity for business owners to differentiate themselves on the latter. Unlikely though it may seem, payments technology presents a great opportunity for hoteliers and restaurateurs to deliver a better customer experience.
Find out more about what this generation of consumers (and the next) expect, and how the hospitality sector could rethink payments in helping to reimagine the customer experience.
• The nature of consumers today (and tomorrow)
• The power of experiences in the shareable economy
• How payments can help re-imagine the customer experience
• Pay@Reception and Pay@Table
• How to plan for a new payments infrastructure
• Tips to consider