Technical / White Paper

Top Trends for Online Reputation and CX Management in 2020

Format: PDF file | Document type: Technical / White Paper | Promoted Content

This Technical / White Paper has been written by Reputation , and any views and opinions expressed do not necessarily reflect those of

Top Trends for Online Reputation and CX Management in 2020

More than ever, a brand’s reputation determines its success in today’s Feedback Economy.

In this eBook, we’ll explore the five key trends we believe will have the biggest impact on your business in 2020:

  • AI and IoT will enable extremely granular, accurate one-to-one marketing strategies and personalization.
  • Messaging will beat out other channels for customer engagement.
  • As the volume of no-click Google searches rises, businesses will need to invest more heavily in Google property optimizations.
  • The long tail of review sites will shorten substantially as Google continues to dominate the landscape.
  • Data in the wild will be tamed.

Latest content from Reputation

Reputation-The 2020 top trends for UK hospitality

Content provided by Reputation

The 2020 top trends for UK hospitality

The UK’s hospitality industry has been through a turbulent year, and everyone reading this article is probably fed up with the ‘c-word’ by now. Nevertheless, the industry rolls on, and as we head into the winter months and New Year, we don’t really know...

Related resources from Reputation

Show more

Supplier info centre