The hospitality industry is being urged to focus on improving staff skills to shake off “the Manuel factor” in time for the 2012 Olympics. Research by People 1st found the UK is ranked only 17th out of 35 developed countries for the quality of its custo
Under the Unfair Commercial Practices Directive, it will become illegal next year for hotel staff to post rave reviews of their own premises on the web, but travel websites insist the new law is unworkable.
THE Government has launched a strategy to get more properties to sign up to the national stargrading scheme in time for the 2012 Olympics. Only 53 per cent of UK accommodation is part of the stargrading scheme - and only 34 per cent of hotels have an
ORIENT-Express Hotels has re-organised its management in order to pursue growth plans. Among extensive changes, Nick Varian, formerly vice president of trains and cruises and Asian Hotels, becomes chief development officer while retaining his former
Whitbread has acquired Golden Tulip UK for £44 million. The deal includes six hotels trading under the Tulip Inn and Golden Tulip brands, and a further nine which are due to open in the next two years.
Moorfield, Pedersen Group UK and Jefferson Hotels are among the remaining bidders in the £400 million auction of 19 former Queens Moat Houses (QMH) hotels. Property investment firm aAim is thought to make up the final group.