All news articles for October 2007

Say “adios” to Manuel

Say “adios” to Manuel

By Andy Lynes

The hospitality industry is being urged to focus on improving staff skills to shake off “the Manuel factor” in time for the 2012 Olympics. Research by People 1st found the UK is ranked only 17th out of 35 developed countries for the quality of its custo

Calling time on web fakes

Calling time on web fakes

By Andy Lynes

Under the Unfair Commercial Practices Directive, it will become illegal next year for hotel staff to post rave reviews of their own premises on the web, but travel websites insist the new law is unworkable.