Ten Simple Steps to Keep Your Staff Happy

By Full Circle Catering

- Last updated on GMT

Related tags: Employment

Full Circle Catering shows you the way to reduce staff turnover and cut recruitment costs.

Reducing the cost of staff recruitment through increasing staff loyalty and retention is key to providing your customers with an exceptional visit time and time again.

Digest and implement our ten point guide – helping reduce staff turnover and wasteful leakages

 • Spend time and effort recruiting team members

Focus on the skills people have, not just education, utilise external support services such as recruitment agencies and the Job Centre to find key staff.

 • Do not over promise and then under deliver

Be realistic at interview and selection; do not dangle option there that simply cannot be fulfilled.

 • Provide training, advancement and a career path

Inductions are essential and give people realistic goals to aim for and accompany with tools to get there.

 • Create a good, fun working environment

Make your place of work enticing to all, customers and staff.

 • Empower your staff

You employ and pay your staff as adults - let them work as adults!

 • Job swaps – encouraging variety and a sense of team motivation

Look at seconding people between roles giving them an understanding of the entire business. Instigate a ‘day in my shoes’ policy.

 • Ask staff how they are – listen and if possible act on the response

Introduce appraisals or open forum meetings where staff can be honest without any reprisals – listen to the feedback.

 • Recognise achievement and reward it

Incentives and gifts go a long way - award excellent work maybe employee of the month awards.

 • Treat ALL employees with respect

Treat your team how you would expect and wish to be treated yourself.

 • Conduct exit interviews when you do lose an employee

When a team member moves on, ensure you give them thanks for their efforts and commitment. Conduct a simple exit meeting to see why they are going, and what, if anything they would do or want you to do differently.

 Click here to find out more about Full Circle Catering or email info@fullcirclecatering.co.uk

Related topics: People, Restaurants, Hotels, Pubs & Bars

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