JD Wetherspoon founder Tim Martin is on a mission to improve standards of service across his pub portfolio in the wake of repeated complaints about messy uncleared tables.
Martin said the company will invest £4 million to recruit more staff in order to improve the Wetherspoons experience for customers.
Staffing has been upped by 20 hours a week at every site to ensure service improves.
Martin said: “My pub visits and discussions with staff and customers indicate some complaints about delays at the bar and slow table-clearing at peak times. ‘Listen’ is supposed to be the first rule of running a business - and I hope we do.
“So we’re investing £4m a year, from now, in extra staff at peak times.
"Clear, clean tables and floors, as well as swift service, are essential elements in a good pub - and we aim to get this right in the next weeks and months.”
Chief executive John Hutson added: “A problem acknowledged is half-solved. We’ve had one or two letters in recent months about clearing tables.
"Tim is calling this his mission. We’ve recognised we’re busier with food and want to rise to the challenge.”