£4m Investment to Improve JDW Standards

By Alan Lodge

- Last updated on GMT

Related tags: Cleanliness, Investment

JD Wetherspoon is to invest £4 million to recruit staff in order to improve standards of cleanliness in its pubs. The move comes after repeated customer complaints about uncleared tables.

JD Wetherspoon founder Tim Martin is on a mission to improve standards of service across his pub portfolio in the wake of repeated complaints about messy uncleared tables. 

Martin said the company will invest £4 million to recruit more staff in order to improve the Wetherspoons experience for customers.

Staffing has been upped by 20 hours a week at every site to ensure service improves.

Martin said: “My pub visits and discussions with staff and customers indicate some complaints about delays at the bar and slow table-clearing at peak times. ‘Listen’ is supposed to be the first rule of running a business - and I hope we do.

“So we’re investing £4m a year, from now, in extra staff at peak times.

"Clear, clean tables and floors, as well as swift service, are essential elements in a good pub - and we aim to get this right in the next weeks and months.”

Chief executive John Hutson added: “A problem acknowledged is half-solved. We’ve had one or two letters in recent months about clearing tables.

"Tim is calling this his mission. We’ve recognised we’re busier with food and want to rise to the challenge.”

Related topics: Business

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