After 30 years service, Madge Butler of Crowne Plaza Manchester Airport, has won the Manchester Tourism Award for Customer Service.
Judges were highly impressed with Madge’s consistent level of unparalleled customer care at the recently refurbished hotel, as well as her 100 percent attendance over the past two years. She is a firm favourite amongst staff and guests alike, and has received hundreds of accolades for her attentiveness, via customer feedback.
One family was particularly impressed when on their second visit, Madge instantly recognised and greeted them. And when another guest missed the laundry service for the day, Madge offered to take the urgent load home and delivered it back clean and pressed. But that`s all in a day’s work for Madge.
“I absolutely love my job and really try to make all our guests at Crowne Plaza Manchester Airport enjoy their time with us,” she said. “The hotel has had millions of pounds spent on it so it has never looked better, but I think the important thing is to make every guest feel like a million dollars – that’s the key.”
General Manager Janet Richardson is also very impressed. She said: “Customer service is pivotal to our success and Madge really does walk the talk. She is one of the great characters of Manchester Airport and a much-loved member of our team.”
The hotel has recently completed an extensive refurbishment programme, and has now opened their new restaurant and bar, and conference rooms.