Harvester owner Mitchells & Butlers says it completed an investigation of two of its restaurants and reviewed procedures after a BBC1 show revealed health and safety breaches.
Rogue Restaurants, aired last Thursday, showed undercover footage of health and safety and hygiene laws being breached in two of the chain’s restaurants.
Some of the practices unveiled included kitchen staff serving chicken that had fallen onto a dirty floor and no rotation of food in the salad cart. Staff were also working in kitchens with flooded and greasy floors.
M&B said it was “appalled by the unacceptable behaviour featured in two of our businesses” and had started carrying out action as soon as the company had been notified of problems by the BBC.
The statement added: “We believe that the actions filmed were isolated incidents and do not reflect the overall exemplary standards of food hygiene and customer service from our Harvester teams.
“But we are not complacent about such matters and have already undertaken a comprehensive review of the rigour of our processes and procedures, as well as additional, detailed and independent audits of the kitchen practices in all 156 Harvesters, to reinforce the high standards of hygiene and food safety we require.”
The show also uncovered bad hygiene practices at two country pubs.
The next edition of Rogue Restaurants looks at the issue of restaurants employing and exploiting illegal immigrants.