Improving your own service skills, as well as those of your staff, can make a noticeable difference in your business and the satisfaction of your customers.
Celebrity chef Brian Turner is to open his first restaurant in three years at Butlins in Bognor Regis, West Sussex, the first of three collaborative hotel restaurants planned for the group.
Jason Atherton is hoping to reignite the UK’s desire for desserts when he opens his much-anticipated debut solo venture Pollen Street Social in Mayfair this month.
Tom and Ed Martin, owners of the eight-strong ETM Group, are to open two new pubs this summer on the site of Montcalm Hotels’ new five star property in the City.
Prezzo, Mitchells & Butlers and Compass’s Nick Vadis have all been named winners in the Menu Innovation Network’s annual Menu Innovation and Development Awards (MIDAS).
The food and drink operation at budget hotels has been named the biggest disappointment when it comes to meeting customer expectations, with many consumers believing it should meet the quality of a midmarket hotel.