Diciamo offers online feedback system to hotels

By Luke Nicholls

- Last updated on GMT

Related tags: Customer service, Customer

Diciamo's Your Impresions software is designed to engage a business's customers through feedback
Diciamo's Your Impresions software is designed to engage a business's customers through feedback
Customer experience specialist Diciamo has launched a new online feedback system that allows hotels to measure customers’ impressions in real time.

The Your Impressions software captures up-to-the-minute management information, giving businesses the opportunity to address customer issues quickly.

Mario Dolcezza, customer service and loyalty expert at Diciamo, said: “Your Impressions focuses on what customers want to say, not what businesses want to ask them. Yet its simplicity does not deny its importance as a tool to engage customers.

“Customer feedback is invaluable to all businesses - it’s an immeasurable source of information that forms a road map for growth.”

Money-back guarantee

Diciamo, which helps businesses engage with customers, improve service and increase customer retention, is offering customers a money-back guarantee on the Your Impressions software.

“Businesses that are not convinced the software delivers the most powerful feedback they’ve ever had will be refunded in full,” added Mario, who began working in the hospitality industry more than 20 years ago.

"Loyal, delighted customers have the essential qualities for great profitability. They're much less sensitive to price, spend more per head and more receptive to cross sales."

For more information visit www.diciamo.co.uk​.

Related topics: New Products, Hotels, Technology

Related news

Show more

Related products

show more

BOOK IT, latest research from Zonal and CGA

BOOK IT, latest research from Zonal and CGA

Zonal | 08-Apr-2019 | Research Study

For the first time ever, booking a table online has overtaken telephone reservations, according to the latest GO Technology report from Zonal.

How to drive profitability through the till

How to drive profitability through the till

Access Hospitality | 02-Nov-2018 | Technical / White Paper

The customer is king and driving that all-important restaurant experience is what will ultimately underpin brand loyalty and keep customers coming back...

Life is Better Filtered: The Collaborative Kitchen

Life is Better Filtered: The Collaborative Kitchen

Brita | 04-Oct-2018 | Technical / White Paper

Many would argue that the back of house operation is the backbone of all hospitality establishments and for a business to succeed, it needs to be operating...

Related suppliers

Spotlight

Follow us

Hospitality Guides

View more

Featured Suppliers

All suppliers