The Hotel Marketing Association (HMA) has revealed the categories for its prestigious annual 2011 Hotel Marketing Awards, recognising the best hotel marketing campaigns in the UK over the past year.
Reviews website TripAdvisor is again at the centre of controversy after an investigation has revealed an array of security loopholes that can be exploited at the click of a mouse.
With the year ahead packed full of iconic, once-in-a-lifetime events including the London 2012 Olympics and the Queen’s Diamond Jubilee, VisitBritain has received a welcome injection of £27m funding to help promote the UK.
John Campbell is to cut his ties completely with Coworth Park after reaching a 'mutual agreement' that his consultancy at the hotel's fine-dining restaurant should end.
Hotel operators throughout the UK are increasingly using professional recruitment companies to head-hunt management staff in an effort to avoid making costly recruitment mistakes.
Global Hotel Exchange (GHX), a new marketing and reservation service devised by Thomas Magnuson is set to be unveiled at the Annual Hotel Conference in Manchester tomorrow.
Sharon Glancy, director of People 1st Training Company, suggests how reception or front-of-house staff should handle guests and customers when systems fail and the situation becomes stressful.
