All news articles for November 07, 2011

HMA's Hotel Marketing Awards are now in their 18th year

HMA calling for entries to Hotel Marketing Awards

By Luke Nicholls

The Hotel Marketing Association (HMA) has revealed the categories for its prestigious annual 2011 Hotel Marketing Awards, recognising the best hotel marketing campaigns in the UK over the past year.

VisitBritain is Britain's national tourism agency, responsible for marketing Britain worldwide and developing Britain’s visitor economy

VisitBritain receives major funding boost ahead of bumper 2012

By Luke Nicholls

With the year ahead packed full of iconic, once-in-a-lifetime events including the London 2012 Olympics and the Queen’s Diamond Jubilee, VisitBritain has received a welcome injection of £27m funding to help promote the UK.

John Campbell (centre) with Peter Eaton and Olly Rouse will end his consultancy at Coworth Park on 30 November

John Campbell to cut ties with Coworth Park

By Emma Eversham

John Campbell is to cut his ties completely with Coworth Park after reaching a 'mutual agreement' that his consultancy at the hotel's fine-dining restaurant should end.

Hotels are now using HVS to recruit staff at all rungs of the organisational ladder

Hotels spending more on recruitment

By Luke Nicholls

Hotel operators throughout the UK are increasingly using professional recruitment companies to head-hunt management staff in an effort to avoid making costly recruitment mistakes.

Handling customers in the right way during times of stress can actually show how excellent your service is

ASK THE EXPERTS

How to handle customers during stressful situations

Sharon Glancy, director of People 1st Training Company, suggests how reception or front-of-house staff should handle guests and customers when systems fail and the situation becomes stressful.

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