All news articles for August 2012

training in pubs

Training for consistency: pubs

By Emma Eversham

As is the case with restaurants and hotels, the pub sector is made up of a range of varying sizes of business, from the individually-owned freehold pub employing a handful of staff members, to the multi-site operator with thousands of recruits. 

John Keating, Cameron House managing director

John Keating: Pearls of Wisdom

By Emma Eversham

Irish-born John Keating has been in the hospitality industry for more than 20 years, having worked in hotels and resorts all over the world, including The Ritz in London, Mercantile Club Taiwan CCA, Monolith Club Moscow CCA and Sandals Emerald Bay in...

Learning from other operators and sharing best practice can help hotels improve staff training

Training for consistency: hotels

By Peter Ruddick

With a hotel’s reputation increasingly made or broken in a single tweet or TripAdvisor review, increased guest expectations and the need to provide as good an F&B offer as any restaurant or bar, staff training is arguably more crucial in hotels than...

Wet-led: The Orchid Group has reported the recent run of bad weather and rain has actually helped a number of its pubs

Weathering the storm: Rain has mixed impact on UK pub sector

By Peter Ruddick

While a number of operators bemoan bad weather and the UK hospitality industry begins to assess the impact of yet another wet British Bank Holiday weekend, The Orchid Group has revealed the recent rain is actually helping to boost sales.

Staff training is the bedrock of good service

Training for consistency: restaurants

By Luke Nicholls

As those involved in training within hospitality have underlined in our previous article, developing staff can make a difference to consistency within a business, but if you don’t already have a training scheme in place it can be hard to know where to...

Training for service consistency

Training for consistency: why it’s so important

By Emma Eversham

With one of the highest labour turnover rates in the UK (23 per cent), employers in the hospitality industry could be forgiven for thinking ‘why bother’ when it comes to investing in their staff.

The best way to ask to see ID

ASK THE EXPERTS

How to ask for ID without alienating young customers

By Tim Ogle

Tim Ogle, European chief executive at customer intelligence company Market Force Information, outlines ways that pub, restaurant and hotel owners can educate their staff to best ask for ID when selling alcohol to young customers without alienating them.

Paul Beckley, head chef at the QHotels' Midland Hotel, Manchester

Paul Beckley: Career Profile

By Peter Ruddick

As head chef at Manchester's The Midland hotel, 38-year-old Paul Beckley works in his native north west but after studying he actually trained in London hotels before working his way through the ranks at The French restaurant at The Midland. He now...

Yum Yum Ninja's courtyard features an array of glowing luminescent lanterns

Yum Yum Ninja: Pan Asian restaurant & bar opens in Brighton

By Luke Nicholls

The team behind Riddle & Finns Champagne and oyster bar in Brighton have opened a neighbouring restaurant in the form of Yum Yum Ninja, offering a modern take on Pan Asian cuisine with an outside courtyard and upstairs bar.

Andrew Byrne has been appointed as general manager of Thistle Hyde Park hotel

People on the Move in Hospitality: August 2012

By Luke Nicholls

In our People on the Move gallery, BigHospitality rounds up some of the movers and shakers of the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants and pubs including Thistle, The White Swan and Barracuda...

The Hudson's interior design is inspired by urban art with exposed brickwork, neon lights and a rustic vibe

The Hudson London bar & club set to open in Kilburn

By Luke Nicholls

The Hudson, a new late-night, New York-inspired cocktail bar and club, is set to open in Kilburn next month on the site of The Westbury bar and pool lounge, which closed in June.

The World Travel & Tourism Council (WTTC) has warned the Government increased marketing budgets won't help the tourism industry without wider policy changes

WTTC: Marketing campaigns not enough to grow UK tourism industry

By Peter Ruddick

The World Travel & Tourism Council (WTTC) has warned the Government increased budgets for marketing campaigns promoting the UK tourism industry will not have the desired effect without changes to policies on visas, aviation and taxation.

Za Za Bazaar in Bristol can serve up to 4,500 diners a day and is the UK's largest restaurant - BigHospitality took a behind the scenes look at the operation and the secrets of good self-service

Behind the scenes at the UK's 'largest restaurant'

By Peter Ruddick

Self-service and multi-cuisine buffet restaurants are big - in size but also current popularity. However in terms of covers none is bigger than Za Za Bazaar in Bristol and BigHospitality took a behind the scenes look at the operation for a special video...

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