All news articles for August 2012

Ann Robertson and Matthew Ingram, the first two apprentices to complete the BII's Licensed Hospitality Apprenticeship Level 2 training scheme

Training for consistency: pubs

By Emma Eversham

As is the case with restaurants and hotels, the pub sector is made up of a range of varying sizes of business, from the individually-owned freehold pub employing a handful of staff members, to the multi-site operator with thousands of recruits. 

John Keating, who just recently became managing director at Cameron House Loch Lomond De Vere

John Keating: Pearls of Wisdom

By Emma Eversham

Irish-born John Keating has been in the hospitality industry for more than 20 years, having worked in hotels and resorts all over the world, including The Ritz in London, Mercantile Club Taiwan CCA, Monolith Club Moscow CCA and Sandals Emerald Bay in...

Culture Secretary Jeremy Hunt is to deliver the closing keynote speech of the 2012 Annual Hotel Conference in Manchester

Jeremy Hunt to close the Annual Hotel Conference 2012

By Peter Ruddick

Culture Secretary Jeremy Hunt has been announced as the keynote speaker chosen to close this year's Annual Hotel Conference (AHC) which will be opened by footballer turned hotelier Gary Neville.

Learning from other operators and sharing best practice can help hotels improve staff training

Training for consistency: hotels

By Peter Ruddick

With a hotel’s reputation increasingly made or broken in a single tweet or TripAdvisor review, increased guest expectations and the need to provide as good an F&B offer as any restaurant or bar, staff training is arguably more crucial in hotels than...