Janet Gurr, senior hotel operations manager, Alton Towers Resort hotel

Janet Gurr​ is the newly appointed senior hotel operations manager at the Alton Towers Resort hotel.

Gurr, who has over 17 years’ experience in the hospitality industry, will be responsible for the day-to-day running of the hotels operation including management of food and beverage, the waterpark, housekeeping, front office, nights and guest relations. She will also manage both internal and external audits and the delivery of special events such as Scarefest and Christmas within the hotels.

"I will be focusing my efforts initially on improving each and every customer’s experience by closely analysing our key performance indicators around guest satisfaction," said Gurr. "By looking at the feedback we receive on a daily basis, their views of the customer service they received, how friendly and helpful they found the employees and opinions of the food, I will be able to determine which areas are key to improving the Alton Towers Resort experience. I will also be ensuring all employees are receiving on-going training and support."