All news articles for August 28, 2012

Investing in training staff at all levels can have multiple benefits for your business

Training for consistency: why it’s so important

By Emma Eversham

With one of the highest labour turnover rates in the UK (23 per cent), employers in the hospitality industry could be forgiven for thinking ‘why bother’ when it comes to investing in their staff.

How do you ask to see a young person's ID without making them feel intimidated?

ASK THE EXPERTS

How to ask for ID without alienating young customers

By Tim Ogle

Tim Ogle, European chief executive at customer intelligence company Market Force Information, outlines ways that pub, restaurant and hotel owners can educate their staff to best ask for ID when selling alcohol to young customers without alienating them.

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