All news articles for February 2013

Make use of the latest technology to target your customers to see them happy and coming back for more

Hospitality technology: Engaging the customer after departure

By Emma Eversham

When a customer leaves your restaurant, hotel or pub your relationship doesn’t have to end there. Employ the right technology and you’ll not only have them returning, but potentially seeing an improvement to service when they do. 

The Hoxton Hotel's new PAD system shows disabled customers access points and facilities available before their visit

Hoxton Hotel brings disability facilities to life online

By Luke Nicholls

The Hoxton Hotel in Shoreditch has signed up to a new service that ‘gives peace of mind to people with mobility issues’ by offering a pictorial journey through the venue online, highlighting the disabled facilities available in all of its public areas...

Admiral Taverns was refinanced in November 2009 under the auspices of Lloyds Banking Group

Admiral reports ‘significant progress’ with debt pay-back

By Luke Nicholls

Two-and-a-half-years after Admiral Taverns was hit by the recession, the tenanted pub group has reported a ‘robust’ performance for the 52 weeks to May 2012, disposing of 259 sites for £48.8m and spending £8m on capex to put the business ahead of its...

According to SIBA's Local Beer Report, pub-goers can now choose from around 3,200 permanent local ales in pubs across the UK

Lifeline for UK pubs: SIBA Beer Report raises a glass to local brewers

By Luke Nicholls

Amidst the ‘perfect storm’ of a weak economy, lack of support from Government and low consumer confidence, locally brewed beer has offered a lifeline to Britain’s pubs, with volume sales up by an estimated 6.8 per cent last year - in contrast with on-trade...

Peruvian restaurant Lima is set to expand its business by launching an event catering service next month

Lima launches event catering service

By Peter Ruddick

Peruvian restaurant Lima is branching out into event catering by launching a special events service from its London base next month.

Hotels outside London will be hoping for better economic news in 2013 if they are to reverse a trend of profit decline

Economic recovery 'critical' for regional hotels

By Peter Ruddick

Provincial hotels risk experiencing yet another year of profit decline unless 2013 brings better economic news, according to a new report released by TRI Hospitality Consulting.