When a customer leaves your restaurant, hotel or pub your relationship doesn’t have to end there. Employ the right technology and you’ll not only have them returning, but potentially seeing an improvement to service when they do.
The Hoxton Hotel in Shoreditch has signed up to a new service that ‘gives peace of mind to people with mobility issues’ by offering a pictorial journey through the venue online, highlighting the disabled facilities available in all of its public areas...
Two-and-a-half-years after Admiral Taverns was hit by the recession, the tenanted pub group has reported a ‘robust’ performance for the 52 weeks to May 2012, disposing of 259 sites for £48.8m and spending £8m on capex to put the business ahead of its...
Managed pub and restaurant operator The Orchid Group has revealed it has completed the first refurbishments of its Great British Carvery pubs as it looks to refresh the estate over the next two years.
Amidst the ‘perfect storm’ of a weak economy, lack of support from Government and low consumer confidence, locally brewed beer has offered a lifeline to Britain’s pubs, with volume sales up by an estimated 6.8 per cent last year - in contrast with on-trade...
Private investment firm Starwood Capital Group is to expand its reach into the European hotel market after buying hotel, conference and training venue operator Principal Hayley.
TrackSmart, launched by Call Systems Technology (CST) on 1 January this year, is a tag-based system which monitors a customer's location eliminating the need for table numbers or loud calling.
The world of technology is, by its very nature, driven by innovation and change. Ordering room service through smartphones, dining with on-table touchscreens and browsing drinks lists on iPads are not visions of the future, they are happening right now.
US hotel company Rosewood Hotels & Resorts has announced plans to invest £85m in a revamp of the Chancery Court Hotel in London after taking over the management contract of the five-star property.
Provincial hotels risk experiencing yet another year of profit decline unless 2013 brings better economic news, according to a new report released by TRI Hospitality Consulting.
London Marriott Hotel County Hall in Westminster has upped its work with The Prince's Trust, taking on two employees from the youth charity’s employment programme and launching a new work experience activity for young people.
Budget accommodation and pub and club operator Beds & Bars is planning to refurb its flagship London hostel in Southwark adding 200 bedrooms to the property.
Hannah McIntyre, a hospitality technology expert, has launched mylivehospitality - a cloud-based system which allows operators to view and control all aspects of their businesses in one place.
Bohemia, the Michelin-starred restaurant at The Club Hotel & Spar in Jersey, has appointed Stephen Smith as its new head chef following Shaun Rankin's departure last year.
Petrol forecourt operator EuroGarages has taken on the leases of five former Little Chef sites for conversion to coffee shops under a licensing arrangement with Starbucks.
Master & Servant, a British-American grill restaurant and cocktail bar in London’s East End, is set to open its doors next Monday (4 March), as the first solo venture for the former St John Hotel and Hix Soho chef, Matt Edwards.
Technology can sometimes feel at odds with the hospitality industry’s core values. After all, diners and guests will rate their experience in a restaurant, hotel or pub on skills and services that ultimately only human beings can deliver, such as the...
Whitbread, which owns the Premier Inn, Beefeater and Costa Coffee chains, saw a 12.9 per cent sales growth in the 50 weeks to 14 February 2013, and the company is now launching a full investigation into its meat supply chain after falling foul of the...
Hotels, restaurants and pubs in rural locations across England will welcome the news that the national tourist board has launched a new multi-channel marketing campaign designed to boost domestic tourism in 2013.
UK chefs and restaurateurs are celebrating after winning a number of prizes at this year's Gourmand World Cookbook Awards in Paris with Michelin-starred chef Sat Bains among the winners.
One Tree, a piece of software which allows hospitality businesses to sell gift packages on the hotel or restaurant's own website, was launched earlier this year.
Pubs and bars operators across the UK could reap ‘spectacular rewards’ if they enhanced their offerings of cider, which is closing in on beer in terms of consumption. But many customers say they are not always aware that the product is on offer.
The Oaka Group, which operates four hospitality businesses in Peterborough and Birmingham, is to open its first site in London - a pub and restaurant combining real ale from Oakham Ales and pan-Asian cuisine.
Tennis star Andy Murray has said he is planning to turn Cromlix House Hotel in Scotland into a 'leading luxury hotel' after confirming news reports made earlier this year that he had bought the 14-bedroom property.
Scottish pub and bar operator Maclay Inns has increased its portfolio to 27 and strengthened its hold in the craft beer market with the opening of Munro's in Glasgow's West End.
John Lovering, the former chairman of Mitchells & Butlers (M&B), has backed the team behind a new food-led pub group - Fireside Pubs & Restaurants - which is looking to open around 20 pubs in the south east within three to five years.
In the first of a week of news stories detailing launches of technology products for the hospitality industry to support our special feature, BigHospitality reveals details of the latest update to Posera's Maitre’D EPoS software.
Catering giant Sodexo and restaurant and pub supplier Burger Manufacturing Company (BMC) are the latest businesses to fall foul of the horsemeat scandal after some of their products have tested positive for equine DNA.
Anthony's Restaurant, the fine-dining eatery opened in Leeds by Anthony Flinn, is to be relocated to the city's Corn Exchange to join another of the chef's businesses - Piazza by Anthony.
Hotels across the UK suffered a drop in RevPAR in the first month of the year with the poor weather and the timing of the New Year Bank Holiday both blamed.
The restaurant industry in 2025 will have to face lower profit margins and greater technological challenges, although robotics will help improve efficiency, according to a new report.
De Vere Hotels has revealed details of a multi-million-pound investment in its meetings and events offering across its nine-strong UK estate; with a number of major refurbishments, the development of a new sales team for corporate travel and a new marketing...
Alan Bird was chef at the Ivy for 19 years before going on to work with the Soho House Group. His first restaurant Bird of Smithfield, a five-storey bar, restaurant and events space, is due to open its doors at the end of March in Smithfields, London.
Reading and responding to posts left by guests on online review websites takes up to three hours out of a hotel general manager's working week, a survey has shown.
After a four month closure, the Greyhound Inn in Hampshire is set to re-open under new management next month as The Greyhound on the Test – a country pub with rooms and a classic British restaurant.
The UK's largest independent tenanted and leased pub company has partnered with e-learning provider Red Lion Training to launch the Award for Personal Licence Holders (APLH) exam, which provides a cheaper, quicker and more convenient way into the...
In this exclusive gallery, BigHospitality rounds up some of the latest movers and shakers in the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants, pubs including Flemings Mayfair, Portobello House and Stonegate.
Roomzzz, the fast-growing aparthotel brand which has seven UK sites to its name, is venturing into Scotland having secured two more properties in ‘prime locations’ in Glasgow and Edinburgh.
UK restaurateurs serving Asian and specialist world cuisines have welcomed news they should be able to continue to employ skilled chefs from non-EU countries.
Chef Cyrus Todiwala has devised a competition for catering students to get more of them to consider a career within the Asian restaurant sector in a bid to help plug a future skills shortage.
Katerbay has launched a two new ranges of new ranges of catering equipment – ‘Omniwash’ warewashing machines and ‘Unifrost’ blast chillers/shock freezers.