All news articles for February 2013

Hospitality technology: Engaging the customer after departure

Hospitality technology: Engaging the customer after departure

By Emma Eversham

When a customer leaves your restaurant, hotel or pub your relationship doesn’t have to end there. Employ the right technology and you’ll not only have them returning, but potentially seeing an improvement to service when they do. 

The Hoxton Hotel's new PAD system shows disabled customers access points and facilities available before their visit

Hoxton Hotel brings disability facilities to life online

By Luke Nicholls

The Hoxton Hotel in Shoreditch has signed up to a new service that ‘gives peace of mind to people with mobility issues’ by offering a pictorial journey through the venue online, highlighting the disabled facilities available in all of its public areas...

Admiral Taverns was refinanced in November 2009 under the auspices of Lloyds Banking Group

Admiral reports ‘significant progress’ with debt pay-back

By Luke Nicholls

Two-and-a-half-years after Admiral Taverns was hit by the recession, the tenanted pub group has reported a ‘robust’ performance for the 52 weeks to May 2012, disposing of 259 sites for £48.8m and spending £8m on capex to put the business ahead of its...

According to SIBA's Local Beer Report, pub-goers can now choose from around 3,200 permanent local ales in pubs across the UK

Lifeline for UK pubs: SIBA Beer Report raises a glass to local brewers

By Luke Nicholls

Amidst the ‘perfect storm’ of a weak economy, lack of support from Government and low consumer confidence, locally brewed beer has offered a lifeline to Britain’s pubs, with volume sales up by an estimated 6.8 per cent last year - in contrast with on-trade...

Peruvian restaurant Lima is set to expand its business by launching an event catering service next month

Lima launches event catering service

By Peter Ruddick

Peruvian restaurant Lima is branching out into event catering by launching a special events service from its London base next month.

Hotels outside London will be hoping for better economic news in 2013 if they are to reverse a trend of profit decline

Economic recovery 'critical' for regional hotels

By Peter Ruddick

Provincial hotels risk experiencing yet another year of profit decline unless 2013 brings better economic news, according to a new report released by TRI Hospitality Consulting.

This former Little Chef site in Liphook, Hampshire is now home to the first Starbucks franchise in the UK

Starbucks snaps up five more Little Chefs

By Luke Nicholls

Petrol forecourt operator EuroGarages has taken on the leases of five former Little Chef sites for conversion to coffee shops under a licensing arrangement with Starbucks.

Master & Servant restaurant will open on 8-9 Hoxton Square next Monday

Master & Servant grill restaurant opens in Hoxton Square

By Luke Nicholls

Master & Servant, a British-American grill restaurant and cocktail bar in London’s East End, is set to open its doors next Monday (4 March), as the first solo venture for the former St John Hotel and Hix Soho chef, Matt Edwards.

VisitEngland's new marketing campaign focuses on the four themes of countryside, coast, heritage and culture

New VisitEngland marketing campaign promotes rural breaks

By Luke Nicholls

Hotels, restaurants and pubs in rural locations across England will welcome the news that the national tourist board has launched a new multi-channel marketing campaign designed to boost domestic tourism in 2013.

Three in five adults now drink cider, significantly up from the previous year's total of 47 per cent

Sweet success: UK cider consumption hits record levels

By Luke Nicholls

Pubs and bars operators across the UK could reap ‘spectacular rewards’ if they enhanced their offerings of cider, which is closing in on beer in terms of consumption. But many customers say they are not always aware that the product is on offer.  

The latest update to Posera's Maitre'D software allows hospitality businesses to take orders on Android mobile devices

Posera launches update to Maitre’D EPoS software

By Peter Ruddick

In the first of a week of news stories detailing launches of technology products for the hospitality industry to support our special feature, BigHospitality reveals details of the latest update to Posera's Maitre’D EPoS software.

De Vere Hotels operated nine properties across the UK, from city centres to country houses

De Vere Hotels announces major investment in Meetings & Events

By Luke Nicholls

De Vere Hotels has revealed details of a multi-million-pound investment in its meetings and events offering across its nine-strong UK estate; with a number of major refurbishments, the development of a new sales team for corporate travel and a new marketing...

Alan Bird interview

Alan Bird: Pearls of Wisdom

By Emma Eversham

Alan Bird was chef at the Ivy for 19 years before going on to work with the Soho House Group. His first restaurant Bird of Smithfield, a five-storey bar, restaurant and events space, is due to open its doors at the end of March in Smithfields, London. 

Neil Walker has been appointed the leisure club manager at The Belfry

People on the Move in Hospitality: February 2013

By Luke Nicholls

In this exclusive gallery, BigHospitality rounds up some of the latest movers and shakers in the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants, pubs including Flemings Mayfair, Portobello House and Stonegate.

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