The Luxury Academy launches finishing school style training course for hotel staff
Product details:
The Hotel Finishing School is the latest course from specialist training provider Luxury Academy and is aimed at front-of-house staff working at independently-owned four and five star hotels. The half-day course, which describes itself as 'a cross between the Swiss finishing school of the 19th century and a charm school', covers topics such as grooming and personal presentation and use of small talk and language when interacting with guests and is designed to enhance service and elevate standards.
USP:
The Luxury Academy was founded last year by Paul Russell, who has 20 years hotel management experience working for a number of hotel companies such as Ritz Carlton, Renaissance and Marriott. He decided to design courses that could help independent hotels train staff in a range of areas and is already a training partner to the ten out of ten management development programme.
Price:
£350 per person for a half-day course (based on individual membership). There are concessions for members.
Availability:
To find out about availability visit www.luxuryacademy.co.uk, call 020 7873 2241 or email radhvevrf@yhkhelnpnqrzl.pb.hx.
Why you should buy it:
Russell said: “The luxury hotel market is going through an exciting metamorphosis, which presents thrilling challenges for those of us working within it. At its heart, the consumer is rapidly evolving and today’s guest has emerged with a clear view of what they expect from service providers positioned in this market. The Hotel Finishing School helps independent four and five star hotels meet these expectations and create exceptional guest experiences."
