When a customer leaves your restaurant, hotel or pub your relationship doesn’t have to end there. Employ the right technology and you’ll not only have them returning, but potentially seeing an improvement to service when they do.
The Hoxton Hotel in Shoreditch has signed up to a new service that ‘gives peace of mind to people with mobility issues’ by offering a pictorial journey through the venue online, highlighting the disabled facilities available in all of its public areas...
Two-and-a-half-years after Admiral Taverns was hit by the recession, the tenanted pub group has reported a ‘robust’ performance for the 52 weeks to May 2012, disposing of 259 sites for £48.8m and spending £8m on capex to put the business ahead of its...
Managed pub and restaurant operator The Orchid Group has revealed it has completed the first refurbishments of its Great British Carvery pubs as it looks to refresh the estate over the next two years.
Amidst the ‘perfect storm’ of a weak economy, lack of support from Government and low consumer confidence, locally brewed beer has offered a lifeline to Britain’s pubs, with volume sales up by an estimated 6.8 per cent last year - in contrast with on-trade...
Private investment firm Starwood Capital Group is to expand its reach into the European hotel market after buying hotel, conference and training venue operator Principal Hayley.
TrackSmart, launched by Call Systems Technology (CST) on 1 January this year, is a tag-based system which monitors a customer's location eliminating the need for table numbers or loud calling.
