Zonal launches EPoS table management solution

03-Oct-2013 - Last updated on 04-Oct-2013 at 08:49 GMT

Related tags Customer Customer service

Table usage can be updated on the till or in the iZone Tables application, saving time and avoiding confusion

Electronic Point of Sale (EPoS) system provider Zonal is helping foodservice outlets overcome busy periods with a new one-stop product which it says will ‘transform the way operators manage wait times, meal stages and table-turn times’.

Product details:

iZone Tables uses the latest technology to serve up an EPoS integrated table management solution. It can manage online, telephone and walk-in reservations, giving staff complete control and visibility of the dining process from sit-down to payment. It is also fully compatible with Zonal Aztec EPoS systems and other iZone suite modules for maximum outlet efficiency.

Full EPoS integration means that table usage can be updated on the till or in the iZone Tables application, with meal stages flowing through from the tills or the kitchen management system. It means there is no need to update tables in more than one place as all data is automatically synchronised which saves time and avoids confusion.

USP:

Multiple operators can enjoy the added benefit of a database which is shared across all outlets, so staff know about a customer’s profile even if they have never visited that particular venue before – enabling them to give a better, more personal service. It is already being used by several multiple pub operators and restaurant chains who are reaping the rewards from its introduction.

iZone Tables is accessible on tablets and some mobile devices allowing different staff to update table status on the move. The system also means the spending patterns of individual diners will be retained on the till enabling outlets to build a long-term relationship through tailored marketing activity.

Cost:

Will depend on the size/type of operation. For more information on Zonal’s ‘Total Hospitality Management Solutions’, call 0800 131 3400 or visit www.zonal.co.uk.

Availability:

iZone Tables is available to all UK foodservice businesses now.

Why you should buy it:

Stuart McLean, Managing Director, Zonal said: “iZone Tables heralds a new era for restaurants and pubs, automatically maximising the use of table space, boosting revenue and enhancing customer service by speeding up all aspects of dining management. It offers tremendous benefits for operators and their customers and takes the hassle out of the hands of hard-pressed staff, freeing them up to deliver top quality service – which will keep customers coming back.

“Space usage is a pressing issue for outlets because they have a limited number of tables but have to try and cope with as many people as possible and this becomes a real issue at busy trading periods when there is a rush and table space is at a premium.

“Another helpful feature means that diners can be notified by SMS when their table is ready rather than waiting around to be told by a member of staff, which is a service improvement that most consumers will certainly appreciate.”

More information:

Zonal’s software is used by more than 6,000 businesses including nightclubs, pubs, bars, restaurants, hotels and leisure venues. The company has been helping hospitality outlets achieve their business goals for more than 30 years and works with clients to increase their revenue and decrease costs through its sophisticated product suite, experienced people and partnership approach.