Infographic: How to handle angry customers

By Carina Perkins

03-Aug-2014 - Last updated on 04-Aug-2014 at 14:19 GMT

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Provide Support says staff should remain calm, listen and remember not to take customer complaints personally

Dealing with angry customers can be one of the most difficult, stressful and challenging parts of working in hospitality. This new infographic from Provide Support gives some great tips on handling angry customers effectively.

The infographic points out that unhappy customers can be very bad for business - particularly in the age of online customer reviews and social media. However, the right response to a customer complaint can turn even the most irate of customers into a loyal fan.

Tips for dealing with angry customers effectively include remaining calm, listening carefully, finding a solution and remembering not to take complaints personally.

For more tips on handling online complaints, check out our advice from crisis communications and social media specialist Alan Stevens.

Infographic: How to handle angry customers