All news articles for March 05, 2015

Taking some time to think before you react to negative reviews, say social media experts

#chavgate restaurant: How to respond to negative reviews

By Emma Eversham

After Manchester restaurant 47 King Street West was caught up in 'chavgate' and criticised for its damning response to a review posted by a disgruntled customer on its Facebook page, we speak to social media experts to find out the best way...

Pan Chai petite will serve a menu of Asian-inspired small plates and mains

Pan Chai opens casual dining pop-up

By Carina Perkins

Restaurateur Eddie Lim has expanded his Pan Chai restaurant brand with the launch of a new casual dining concept in Bicester Village, Oxfordshire.

Fifty-six per cent of Welsh businesses now have a food hygiene rating of 5

Food hygiene standards improve in Wales

By Sophie Witts

Food hygiene standards in Wales have risen in the year since it was made compulsory for businesses to display their food hygiene rating.

The BrandVerity report found that branded hotel groups are missing out on more than 30,000 visits each month because of trademark bids by OTAs

Hotel brands lose 31,653 website visitors per month to OTAs

By Emma Eversham

Branded hotel groups are each losing an average of 31,653 website visitors per month to online travel agents (OTAs) as they continue to make trademark bids for their company names on search engines according to a new report. 

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