All news articles for June 01, 2015

Major regional cities outperformed the capital

London hotels ranked worst for guest satisfaction

By Sophie Witts

London hotels have been ranked as some of the worst for guest satisfaction in the UK and Europe, according to an analysis of six million customer ratings left on www.Hotel.info.

Hotel guests can be directed down certain routes and encouraged to spend out on extras with clever design, suggests Sam Stokoe of Newman Gauge

ASK THE EXPERTS

How design can encourage secondary spend in hotels

By Sam Stokoe

Sam Stokoe, director and design lead at commercial design agency Newman Gauge, discusses how clever design can be used to encourage hotel guests to spend more during their stay. 

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