The Glendola Leisure Group and Carlton Hotel Collection are to submit plans to convert a former chapel into a 22-room four-star boutique hotel on Edinburgh’s Rose Street.
A marketer by trade, Andrew Laurillard thinks he’s on to a winner with his Giggling Squid restaurant format, which, in common with a number of his competitors in the branded Thai space, he co-runs with a Thai spouse. He’s probably right.
Giving incentives to staff and customers for gathering and giving feedback and making it a quick and easy process for all involved are the best ways to capture worthwhile data from customers, according to pub, restaurant and hotel operators.
