Speaking at the Restaurant Show, Smith told BigHospitality that connecting with guests is an important factor in the success of the restaurant.
“It’s about an ethos, it’s about talking to the staff and setting an example for them,” he said.
“That comes down to being at the table side and just connecting with guests, talking about their food, talking about their day a little bit. It’s about adaptive service, looking at each different guest individually and working out what’s going to be right for them.”
Smith also spoke about why there should be a greater focus on service staff and how dining environments around the world have changed.