SPOTLIGHT ON SERVICE

Service Tips: Gold Service Scholarship finalists on how to give great service

By Liam Garrahan contact

- Last updated on GMT

Related tags: Gold service scholarship, Hotel

With our spotlight firmly on service and front of house we asked the finalists of the 2015 Gold Service Scholarship for their best tips for delivering great service.

Giving us their expert opinions is Scholarship-winner, Daniele Quattromini of ClubLounge 39, along with runners up Ronald Rosario of The Capital Hotel, Matthew Balman of Buckingham Palace and James O’Keeffe of Lainston House Hotel.

Quattromini’s top tip is to use all of your senses when you are working in a front-of-house role.

“I could be speaking to my customer, I can see what’s going on in the background, I can hear what’s going on behind me, and even touch when a waiter is trying to get your attention,” he said.

“Communication in our industry is key; that can be from the reception and concierge team, from the kitchen, management, through to the actual staff, and how we translate that to the customer.”

For more of our Spotlight on Service series click here​.

Spotlight-on-Service

To access a wide range of online courses for the hospitality industry, go to Appetite Learning.

Related news

Show more

Related products

show more

Digital tools to transform hospitality operations

Digital tools to transform hospitality operations

SafetyCulture | 10-May-2021 | Technical / White Paper

Ready to build back better?
We have your complete Hospitality Toolkit including digital checklists and free hospitality staff training courses...

How to profit from intelligent mobile service

How to profit from intelligent mobile service

Crave | 09-Mar-2021 | Technical / White Paper

Find out how mobile ordering is evolving into Intelligent Mobile Service, seamlessly blending digital with human service whilst providing hospitality businesses...

Five Ways Contactless Pickup Grows Takeaway Sales

Five Ways Contactless Pickup Grows Takeaway Sales

Apex Order Pickup Solutions | 04-Mar-2021 | Application Note

Click & collect for takeaway grew tremendously in the past year. However, customers are concerned about unnecessary interactions and long wait times....

Related suppliers

Spotlight

Follow us

Hospitality Guides

View more

Featured Suppliers

All suppliers

Free Email Newsletters

Subscribe to BigHospitality & Restaurant

From fine dining to street food, choose the newsletter that suits you and get the latest news & analysis straight to your inbox!