First Look: Inamo Covent Garden

By Sophie Witts and Liam Garrahan

- Last updated on GMT

Related tags: Busboy, Restaurant

Tech-driven restaurant Inamo re-located its St James's site to Covent Garden last week and BigHospitality was one of the first to see it.

In this exclusive video Inamo co-founder Noel Hunwick discusses the restaurant’s new technology and whether robot waiters could ever replace front-of-house staff.

Hunwick said: “The technology we had at the first two Inamo restaurants was projected on to the table surface so [diners] ordered using touch panels embedded in the table. We’re actually changing slightly – we’re maintaining the projections on the table but guests are also going to do the predominant amount of their ordering through tablets.”

Hunwick also explained that though technology was continually advancing, human service would always remain a key part of the restaurant.

“We see the technology as adding to great service rather than removing human service,” he said.

“What we’re looking for is to introduce technology that enhances the guest experience in terms of them being able to more seamlessly order what they want when they want and also call for the bill when they’re ready to leave.”

Hunwick also revealed how he hopes Inamo's technology will evolve in future and how the gadgets will provide the restaurant with additional revenue streams.

Related news

Show more

Related products

show more

Align reopening plans with customer expectations

Align reopening plans with customer expectations

Shield Safety Group | 15-Jul-2020 | Technical / White Paper

Understanding the customer is a key step in reopening your business. Customers want to experience a worry-free, relaxing environment and ultimately feel...

A Step by Step guide to higher Revenue & Margins

A Step by Step guide to higher Revenue & Margins

EatDirect | 19-Jun-2020 | Technical / White Paper

There are not many industries where the cost of customer retention is the same as acquisition. Unfortunately, in the online food ordering market, too many...

How to reopen safely with mobile ordering

How to reopen safely with mobile ordering

Yoello | 09-Jun-2020 | Application Note

There can be no denying that the rise of coronavirus has changed our industry - perhaps for a matter of months, or perhaps forever.

Related suppliers


Follow us

Hospitality Guides

View more

Featured Suppliers

All suppliers

Free Email Newsletter

Subscribe to BigHospitality

The trusted industry reference point

Get the latest news & analysis from the UK hospitality sector straight to your inbox!