Just Eat to create 1,500 UK customer service jobs

The new roles will be based in Houghton le Spring, Sunderland, and form part of the food delivery company's plan to invest more than £100m into the region across the next five years.

Previously, the firm had outsourced the majority of its customer service roles to Bulgaria and the Philippines.

Recruitment for the Sunderland site is underway with approximately 300 jobs already created to date. A variety of positions from customer service advisors to team leadership, specialist support roles and management are available.

Employees will begin working from home with plans to operate a hybrid model in the coming months.

“As part of our ongoing investment in our UK business, we’re delighted to be creating upwards of a thousand new employment opportunities in our customer care department over the next 12 months," says Andrew Kenny, UK managing director at Just Eat.

"Alongside the launch of our worker model for couriers, this move will help us to bring the very best service to our customers and restaurant partners as demand for food delivery goes from strength to strength in the UK.

“As a platform that covers 95% of UK postcodes, we also know the importance of increasing career opportunities outside of London and the South East. We’re pleased to be announcing our commitment to the North East, to help boost the region’s economy.”

Just Eat currently employs around 2,000 people - excluding couriers - in the UK, and the 1,500 at the Houghton-le-Spring site will be in addition to this.

“It’s great to hear Just Eat are delivering for the North East’s economy by creating 1000 new jobs, from management to customer service, which will help make the region an even better place to build a career," says Business Minister Paul Scully.

“This investment drives forward our plan to level up the whole of the UK, ensuring all our regions and nations thrive as we build back better from the pandemic.”