Features

The World Cup gave a welcome boost for pubs this summer

Review of the Year 2010: Pubs

By Becky Paskin

As 2010 draws to a close, we take a look back at how the pub sector has evolved in the past 12 months.

Whitbread, who operate budget hotel chain Premier Inn, saw revPAR grow 8 per cent after training staff sales techniques

Alternative staff training: Make everyone a salesman

By Lorraine Heller

Personnel who are well trained in their discipline are key to the success of any hospitality venue. But if they also understand how to sell, the immediate results of successful business could start to shine through in your bottom line.

Young chefs at Jamie Oliver's Fifteen restaurant group learn about oysters on a trip to Jersey

Alternative staff training: Get staff excited

By Becky Paskin

Teaching your staff new skills in a static, boring environment will only succeed in ensuring information goes in one ear and straight out the other. Try some of these ideas to get your staff buzzing when it comes to teaching them new tricks.

NLP won't help you become the next Derren Brown, but may improve your management style

Alternative staff training: Neuro-Linguistic Programming

By Becky Paskin

Neuro-Linguistic Programming (NLP) won’t equip you with the skills to become the next Derren Brown, but it may help provide your management team with the tools they need to motivate and communicate with their staff more effectively.

Carluccio's is holding discount Christmas shopping nights

What you’re doing: Christmas special

By Lorraine Heller

Christmas in hospitality this year will be all about adding value to your services so you attract – and keep – new customers, while at the same time keeping your costs down. If you’re stuck for ideas as to how to go about doing this, take a look at what...

A surprise gift in a sealed  envelope could encourage  people to come back

Profitable Christmas: Data capture for January

By Lorraine Heller

Christmas is a time for good cheer, plenty of treats, and general jolliness. But if you’re in the hospitality industry, Christmas is all about welcoming those extra people who come through your doors, and making sure you find ways to bring them back.

A glass of champagne on arrival goes a long way

Profitable Christmas: Adding value to hospitality

By Lorraine Heller

Tightened consumer belts over the Christmas period need not be as damaging to the hospitality industry as you might fear. Despite the expected slowdown, here are some simple measures that can keep people coming through your doors.

Save money: Make sure your Christmas lights use low-energy LEDs

Profitable Christmas: Cut seasonal costs

By Becky Paskin

With consumer spend expected to drop this Christmas, the last thing you’d want is for your business expenses to eat away at your potential profits, but there are several small, low cost initiatives you can implement now to tackle your growing outflow.

Consumers will still be wary of spending, even over Christmas

Profitable Christmas: Attract spend-wary customers

By Becky Paskin

Although the hospitality sector is recovering well after the recession, and despite consumers’ traditional increase in spend during December, the Government’s £80bn spending cuts may mean that restaurants, pubs and hotels will need to work just as hard...

A mixture of local and national projects will help keep your staff motivated

Corporate Responsibility: Ten top tips

By Becky Paskin & Rachel Johnson

Trouble beginning your journey toward becoming a more responsible business? We've asked the experts for their top tips to help get you started.

Orchid offers staff at each of itssites the opportunity tonominate a community project

Corporate Responsibility: Orchid Group

By Rachel Johnson

At 290 sites, Orchid is one of the largest food-led pub groups in the country, which is why Paul Cutsforth, the group’s operations director, is happy to give something back to the community, both at home and away.

South Sands Hotel works closely with other local businesses to raise the profile of Salcombe

Corporate Responsibility: South Sands Hotel

By Becky Paskin

Hotelier Jeff Gillard, who has recently reopened South Sands Hotel in Salcombe, Devon, believes there is no excuse for shying away from your commitment to the local community, no matter what size of business you have.

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